Incidents reported on status page for Lucidity Cloud Services https://status.lucidity.co.nz/ https://d1lppblt9t2x15.cloudfront.net/logos/af7529405359f806c9e5f704e7ea93f7.png https://status.lucidity.co.nz/ en https://status.lucidity.co.nz/incident/597867 Fri, 06 Jun 2025 00:39:00 -0000 https://status.lucidity.co.nz/incident/597867#3a196d11fc10f0cb9fd1872f1cfb490b00603646746b2267668b672b81f5761e The widespread internet outage has now been resolved, and services are in the process of being restored. If you are still experiencing issues, please contact our helpdesk on 09 377 2227 for further assistance. https://status.lucidity.co.nz/incident/597867 Thu, 05 Jun 2025 23:45:00 -0000 https://status.lucidity.co.nz/incident/597867#457e6b407af64c36e00765e85922ffbe115c27dbe505a87233531b421efc8f86 It has now been confirmed that the outage is not limited to Devoli services. There is currently a widespread internet outage across New Zealand, affecting multiple providers including Spark, One NZ, and 2Degrees. We are continuing to monitor the situation and will provide further updates as we receive them. https://status.lucidity.co.nz/incident/597867 Thu, 05 Jun 2025 23:39:00 -0000 https://status.lucidity.co.nz/incident/597867#837cce3ae1a22faff748aabe95f4c190c6448726cfa21533e327700a3c618143 Devoli has confirmed that they are experiencing issues with Copper/DSL services. We are actively monitoring the situation and will continue to provide updates as new information becomes available. https://status.lucidity.co.nz/incident/597867 Thu, 05 Jun 2025 23:28:00 -0000 https://status.lucidity.co.nz/incident/597867#1795061a852d0010cbd5382edd5fb5a583b3c86adfbed8f9f6684c7207fbc74f We are currently aware of an issue affecting UFB services in the Wellington and Gisborne regions, specifically those delivered via the Devoli network (Chorus UFB). The incident began at approximately 11:17 AM NZST on June 6, 2025. Current Status: Devoli is actively investigating the issue. At this time, services may be degraded or unavailable for some users in the affected area. We are monitoring the situation closely and will provide updates as they become available. What This Means for You: If your services are routed through the impacted infrastructure, you may experience intermittent connectivity or service disruption. We understand the inconvenience this may cause and appreciate your patience as the issue is being resolved. We will notify you as soon as we receive confirmation that services have been fully restored. In the meantime, if you have any questions or are experiencing issues outside the Wellington region, please contact our support team. https://status.lucidity.co.nz/incident/595843 Wed, 04 Jun 2025 08:30:55 +0000 https://status.lucidity.co.nz/incident/595843#d62cc6d5b4ad5fc598343c510b74c29ada0b59f6e4cc70be83941d023e587e5a Maintenance completed https://status.lucidity.co.nz/incident/595843 Wed, 04 Jun 2025 08:00:55 -0000 https://status.lucidity.co.nz/incident/595843#2405b20392731f1487c5026560d9108cb5a59352526099da974b9af20cbf4f67 We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Wednesday, 4th of June 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/570842 Wed, 21 May 2025 08:30:09 +0000 https://status.lucidity.co.nz/incident/570842#6ea3dc9c947f5664de3845cea87cd8dbc38c2377b743b731cd820192d8887ac8 Maintenance completed https://status.lucidity.co.nz/incident/570842 Wed, 21 May 2025 08:00:09 -0000 https://status.lucidity.co.nz/incident/570842#8a9c1fc760dd0f6763d1121767e76c23c2e4a420b3c6cf851dd15b271989517f We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Wednesday, 21st of May 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/553498 Wed, 30 Apr 2025 07:30:16 +0000 https://status.lucidity.co.nz/incident/553498#83b42ee579e24aa69d1adf0237f3b027232c81f43a639b332b00bdbf0850aac7 Maintenance completed https://status.lucidity.co.nz/incident/553498 Wed, 30 Apr 2025 07:00:16 -0000 https://status.lucidity.co.nz/incident/553498#c65b6e5ab33d1942e264f8d01ab0081c4f870e135f54f976603618b516b305ca We are writing to inform you that we will be performing an emergency update to our Nerdio system on Wednesday, 30th of April 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We do not expect any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 7:00 PM End Time: 7:30 PM (approximately 30 minutes) If you have any issues, please contact our help desk via support@lucidity.co.nz or 09 363 8888. https://status.lucidity.co.nz/incident/542263 Mon, 14 Apr 2025 08:30:24 +0000 https://status.lucidity.co.nz/incident/542263#abb003a91f4f42c2eb6bf436b783566c2b2d8d8a6ad33e27b9683ceb284272f9 Maintenance completed https://status.lucidity.co.nz/incident/542263 Mon, 14 Apr 2025 08:00:24 -0000 https://status.lucidity.co.nz/incident/542263#e9ef9cfe44204540dd3e15bb51527838f74935bccfc87099b7e49418ab3a9dfd We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Monday, 14th of April 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/535679 Tue, 01 Apr 2025 07:30:47 +0000 https://status.lucidity.co.nz/incident/535679#96b48c83b062aa1bcc4c215738fcce1948018a9cd44d8c25d766a1b3b502e387 Maintenance completed https://status.lucidity.co.nz/incident/535679 Tue, 01 Apr 2025 07:00:47 -0000 https://status.lucidity.co.nz/incident/535679#9df60550e25d68891b0b4184dc0c51bba5003822ca799f4dbd6f560053e85d5c We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Tuesday, 1st April 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/525501 Thu, 13 Mar 2025 07:30:00 +0000 https://status.lucidity.co.nz/incident/525501#bb5ed221a526d9c5d2b4172a559870cf4e3b200a70ea0970a466c59b56ba187a Maintenance completed https://status.lucidity.co.nz/incident/525501 Thu, 13 Mar 2025 07:00:00 -0000 https://status.lucidity.co.nz/incident/525501#27fae616f6383f79bf66a904aa3a99572ceb649c68cbd61dc5b60a5769920eab We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Thursday, 13th March 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/527252 Thu, 13 Mar 2025 06:00:47 +0000 https://status.lucidity.co.nz/incident/527252#19b1e1654fec2e0c367e4ec4788577607de990be5c400f2b5f096d8d24070bb5 Maintenance completed https://status.lucidity.co.nz/incident/527252 Thu, 13 Mar 2025 05:00:00 -0000 https://status.lucidity.co.nz/incident/527252#d498a7510da3c0f13914df5a581e058ec55bf6fec2e340bc202ac911714031ce We would like to inform you about an emergency update for our PRTG monitoring system. The update is planned for 13th March 2025, starting at 6:00 PM and is expected to take approximately 1 hour. During this time, the monitoring services will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you experience any issues or require assistance during the maintenance period, please do not hesitate to contact our Helpdesk at 09 377 2227. Thank you for your cooperation. https://status.lucidity.co.nz/incident/515685 Thu, 20 Feb 2025 09:00:07 +0000 https://status.lucidity.co.nz/incident/515685#4171da715d0c768da91948b5916890428b6d8f9b631762dc0d002c9725874c6a Maintenance completed https://status.lucidity.co.nz/incident/515685 Thu, 20 Feb 2025 07:00:07 -0000 https://status.lucidity.co.nz/incident/515685#f5152302f5dd3a5247daab6dd1798b810afbdbc060e43b6b4b10686e803c2ce5 We would like to inform you about an emergency update for our PRTG monitoring system. The update is planned for February 20, 2025, starting at 8:00 PM and is expected to take approximately 2 hours. During this time, the monitoring services will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you experience any issues or require assistance during the maintenance period, please do not hesitate to contact our Helpdesk at 09 377 2227. Thank you for your cooperation. https://status.lucidity.co.nz/incident/515138 Wed, 19 Feb 2025 07:30:17 +0000 https://status.lucidity.co.nz/incident/515138#83b3b15cd4b50d602e9f790dfbd09879d9fe4667ce9844e27d394f69ca2c6ed8 Maintenance completed https://status.lucidity.co.nz/incident/515138 Wed, 19 Feb 2025 07:00:17 -0000 https://status.lucidity.co.nz/incident/515138#34d140fbfc8e306a0a888b3197a4ea224b33dea5baed0af3622ffa89abb62ee4 We are writing to inform you that we will be performing an emergency update to our Nerdio system on Wednesday, 19th of February 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We do not expect any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM (approximately 30 minutes) If you have any issues, please contact our help desk via support@lucidity.co.nz or 09 363 8888. https://status.lucidity.co.nz/incident/500905 Tue, 28 Jan 2025 11:00:51 +0000 https://status.lucidity.co.nz/incident/500905#2b14819fa2e628f1444cd14b6e8703f36cd7ff9b99877076531081fae917a1f7 Maintenance completed https://status.lucidity.co.nz/incident/500905 Tue, 28 Jan 2025 09:00:51 -0000 https://status.lucidity.co.nz/incident/500905#24268b81471643acb8ea200a0a2572099de3b22272601a9479928f0cea5eb93d We would like to inform you about planned maintenance on our Lucidity Azure Firewall scheduled for January 28th, from 10:00 PM to 12:00 AM. During this period, our monitoring system will be down. However, we do not anticipate it being offline for the entire duration of the update. If you experience any issues, please call our support line, and we will be available to assist you. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact us at support@lucidity.co.nz or 09 377 2227. Thank you for your understanding. https://status.lucidity.co.nz/incident/495398 Wed, 22 Jan 2025 07:30:50 +0000 https://status.lucidity.co.nz/incident/495398#30d4547147a0f6e62d8317ed6ba4b0a4a77d80fda36598bba30dc456eaa5260c Maintenance completed https://status.lucidity.co.nz/incident/495398 Wed, 22 Jan 2025 07:00:50 -0000 https://status.lucidity.co.nz/incident/495398#03fb3d7201f8c7cef952fabb0ab4b80cc5b55afa5981dca359653e050b237548 We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Wednesday, 22nd January 2025. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 8:00 PM End Time: 8:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/465608 Tue, 26 Nov 2024 06:30:31 +0000 https://status.lucidity.co.nz/incident/465608#bb1acb0dd5d4c6a0e885177f4bd227481938bdea44a660ba638714e5c8ba0c70 Maintenance completed https://status.lucidity.co.nz/incident/465608 Tue, 26 Nov 2024 06:00:31 -0000 https://status.lucidity.co.nz/incident/465608#ace082f339a662da0e0e32e1e8c4956ae5da166992ca2df0eb374280002a5c9e We are writing to inform you that we will be performing a scheduled update to our Nerdio system on Tuesday, 26th November 2024. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 7:00 PM End Time: 7:30 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/453633 Mon, 04 Nov 2024 15:00:00 +0000 https://status.lucidity.co.nz/incident/453633#b3c0cada017be0a989d4150f9f1820d096ff811a16689cc2276e2422ba96e398 Maintenance completed https://status.lucidity.co.nz/incident/453633 Mon, 04 Nov 2024 13:00:00 -0000 https://status.lucidity.co.nz/incident/453633#b32b2b46c4b7afb4bbadc57e5dcf4c26f3c9a7b302d2723c09371994c23d9fe9 We are writing to inform you about an upcoming maintenance update for Microsoft Teams for our Azure Virtual Desktop customers. This is scheduled for Tuesday morning, 2:00 am - 4:00 am, 05/11/2024. Post-update, you may need to update your current Teams shortcut on your taskbar. Please follow the steps below to ensure continued access to Teams: 1. Remove the current Teams shortcut from your taskbar. To do this you will need to right click on the Teams icon, and select "unpin from Taskbar". 2. Find the Teams app by searching for “Teams” in your Windows search bar. 3. Right click on the Teams app and select “Pin to taskbar” to create a new shortcut. If you encounter any issues on Tuesday morning, please contact our Helpdesk team on 09 377 2227 and we will be able to assist you. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your Teams experience. If you have any questions or need assistance, please do not hesitate to contact our Helpdesk team. Thank you for your cooperation. https://status.lucidity.co.nz/incident/434828 Wed, 02 Oct 2024 05:30:00 +0000 https://status.lucidity.co.nz/incident/434828#4e20d6f30692f7449cb397476f678099bed36996c4e5d1b0e187dff947b8c5a8 Maintenance completed https://status.lucidity.co.nz/incident/434828 Wed, 02 Oct 2024 04:00:00 -0000 https://status.lucidity.co.nz/incident/434828#68a8a8e166c700cfe2c89573fb3d51c8cb2222c78f1eed6a88361031c74520ce We would like to inform you about a scheduled maintenance update for our PRTG monitoring system. The update is planned for October 2nd, starting at 5:00 PM and is expected to take approximately 1.5 hours. During this time, the monitoring services will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you experience any issues or require assistance during the maintenance period, please do not hesitate to contact our Helpdesk on 09 377 2227. Thank you for your cooperation. https://status.lucidity.co.nz/incident/430167 Mon, 16 Sep 2024 21:52:00 -0000 https://status.lucidity.co.nz/incident/430167#1d864f17179cf97ce89c01a8783bdb55f6a8e3bb73dbb3fbe1b2dd0e0dad32c3 We can now confirm that all Azure services are back online. If you are still experiencing residual effects from the outage, please contact our Helpdesk at 09 377 2227 or log a ticket via support@lucidity.co.nz. Our team will be able to assist you. https://status.lucidity.co.nz/incident/430167 Mon, 16 Sep 2024 21:52:00 -0000 https://status.lucidity.co.nz/incident/430167#1d864f17179cf97ce89c01a8783bdb55f6a8e3bb73dbb3fbe1b2dd0e0dad32c3 We can now confirm that all Azure services are back online. If you are still experiencing residual effects from the outage, please contact our Helpdesk at 09 377 2227 or log a ticket via support@lucidity.co.nz. Our team will be able to assist you. https://status.lucidity.co.nz/incident/430167 Mon, 16 Sep 2024 20:52:00 -0000 https://status.lucidity.co.nz/incident/430167#9fb2bfe8792d0c838473d8cea14f044c32cb8cdb43429c50da69b117314ecc27 Microsoft is currently investigating the issue. We are starting to see Azure services come back online. If you are still experiencing issues signing into Azure Virtual Desktop (AVD), please refresh your session and try logging back in. We will continue to provide updates as Microsoft further investigates. https://status.lucidity.co.nz/incident/430167 Mon, 16 Sep 2024 20:52:00 -0000 https://status.lucidity.co.nz/incident/430167#9fb2bfe8792d0c838473d8cea14f044c32cb8cdb43429c50da69b117314ecc27 Microsoft is currently investigating the issue. We are starting to see Azure services come back online. If you are still experiencing issues signing into Azure Virtual Desktop (AVD), please refresh your session and try logging back in. We will continue to provide updates as Microsoft further investigates. https://status.lucidity.co.nz/incident/430167 Mon, 16 Sep 2024 19:59:00 -0000 https://status.lucidity.co.nz/incident/430167#0f7ff547627086ee7d699e484e1b27a720c59e0da1fedbb697b12f77df09a447 We are currently experiencing some issues with the Azure Virtual Desktop services, and our team is working diligently to resolve them. We apologize for any inconvenience caused and appreciate your patience. https://status.lucidity.co.nz/incident/430167 Mon, 16 Sep 2024 19:59:00 -0000 https://status.lucidity.co.nz/incident/430167#0f7ff547627086ee7d699e484e1b27a720c59e0da1fedbb697b12f77df09a447 We are currently experiencing some issues with the Azure Virtual Desktop services, and our team is working diligently to resolve them. We apologize for any inconvenience caused and appreciate your patience. https://status.lucidity.co.nz/incident/407001 Thu, 01 Aug 2024 20:57:00 -0000 https://status.lucidity.co.nz/incident/407001#1379a38daa6b7f98075351c23e3f5c336457c79ac6f9d24394e579f99b4651ef Microsoft have confirmed Office 365 services are fully operational. All service related issues are now resolved. If you are still having issues, please contact our Helpdesk on +64 9 377-2227. https://status.lucidity.co.nz/incident/407001 Thu, 01 Aug 2024 20:57:00 -0000 https://status.lucidity.co.nz/incident/407001#1379a38daa6b7f98075351c23e3f5c336457c79ac6f9d24394e579f99b4651ef Microsoft have confirmed Office 365 services are fully operational. All service related issues are now resolved. If you are still having issues, please contact our Helpdesk on +64 9 377-2227. https://status.lucidity.co.nz/incident/407001 Thu, 01 Aug 2024 01:09:00 -0000 https://status.lucidity.co.nz/incident/407001#000988462922327524b2b2418678417feb17894243de4e001400988336665e09 Microsoft has indicated that services have recovered for majority of users. However, Microsoft have identified a small subset of users experiencing residual impact, and they are applying targeted solutions to provide relief. We will continue to provide updates as we receive more information from Microsoft. https://status.lucidity.co.nz/incident/407001 Thu, 01 Aug 2024 01:09:00 -0000 https://status.lucidity.co.nz/incident/407001#000988462922327524b2b2418678417feb17894243de4e001400988336665e09 Microsoft has indicated that services have recovered for majority of users. However, Microsoft have identified a small subset of users experiencing residual impact, and they are applying targeted solutions to provide relief. We will continue to provide updates as we receive more information from Microsoft. https://status.lucidity.co.nz/incident/407001 Wed, 31 Jul 2024 21:18:00 -0000 https://status.lucidity.co.nz/incident/407001#fb6ecd1f66ee755171924881a812b74690d0a8f03350378168ffa971d9b566e8 At approximately 8:57 AM, Microsoft reported a nationwide issue in New Zealand with general access and latency affecting Microsoft 365 Services. Microsoft is currently investigating this issue and will provide an update by 10 AM. Performance Degradation: Some users may be experiencing performance degradation, such as slower response times or intermittent connectivity. Outage is also affecting multiple Microsoft products. Microsoft products that are affected: OneDrive Teams Remote Desktop Outlook Support and Updates: Our support team is closely monitoring the situation and working to provide regular updates as we receive more information from Microsoft. Please stay tuned for further announcements via our status reports. If you require urgent assistance please call our Helpdesk on +64 9 377-2227. https://status.lucidity.co.nz/incident/407001 Wed, 31 Jul 2024 21:18:00 -0000 https://status.lucidity.co.nz/incident/407001#fb6ecd1f66ee755171924881a812b74690d0a8f03350378168ffa971d9b566e8 At approximately 8:57 AM, Microsoft reported a nationwide issue in New Zealand with general access and latency affecting Microsoft 365 Services. Microsoft is currently investigating this issue and will provide an update by 10 AM. Performance Degradation: Some users may be experiencing performance degradation, such as slower response times or intermittent connectivity. Outage is also affecting multiple Microsoft products. Microsoft products that are affected: OneDrive Teams Remote Desktop Outlook Support and Updates: Our support team is closely monitoring the situation and working to provide regular updates as we receive more information from Microsoft. Please stay tuned for further announcements via our status reports. If you require urgent assistance please call our Helpdesk on +64 9 377-2227. https://status.lucidity.co.nz/incident/400575 Fri, 19 Jul 2024 07:00:00 -0000 https://status.lucidity.co.nz/incident/400575#1593a98d665c7393610e16c5d17f4730db4abd342dee54a4ebcf4287fdcf7198 We are aware of the ongoing IT infrastructure issues impacting various services globally. We want to assure our customers that our platform utilise SentinelOne and our systems continue to be secure and unaffected. Our team is continuously monitoring the situation to ensure the reliability and integrity of our services. Rest assured, we are committed to providing uninterrupted protection and service to our customers. If you encounter any issues, please do not hesitate to contact our support line on 09 377 2227. https://status.lucidity.co.nz/incident/400575 Fri, 19 Jul 2024 07:00:00 -0000 https://status.lucidity.co.nz/incident/400575#1593a98d665c7393610e16c5d17f4730db4abd342dee54a4ebcf4287fdcf7198 We are aware of the ongoing IT infrastructure issues impacting various services globally. We want to assure our customers that our platform utilise SentinelOne and our systems continue to be secure and unaffected. Our team is continuously monitoring the situation to ensure the reliability and integrity of our services. Rest assured, we are committed to providing uninterrupted protection and service to our customers. If you encounter any issues, please do not hesitate to contact our support line on 09 377 2227. https://status.lucidity.co.nz/incident/389507 Tue, 25 Jun 2024 22:00:00 -0000 https://status.lucidity.co.nz/incident/389507#b53b563bd5c300e21e7575c378c0031dcf2423a231bc2b33fb65d300cd047db5 We are writing to inform you that we are currently experiencing a global outage with Webex and Sassboss. We understand the inconvenience this may cause and we sincerely apologize for any disruption to your operations. Our team has been in direct contact with the Sassboss team and we can confirm that this is a global outage affecting all users. The Sassboss team are actively working on a resolution. We will continue to provide updates as we learn more about the situation. Your patience and understanding are greatly appreciated during this time. If you are currently experiencing issues related to this outage, please do not hesitate to contact us at support@lucidity.co.nz. Our support team is ready to assist you with any concerns or questions you may have. Thank you for your understanding and cooperation. https://status.lucidity.co.nz/incident/384158 Fri, 14 Jun 2024 05:08:00 -0000 https://status.lucidity.co.nz/incident/384158#a601ca29053a07a038120f9eae40c45b24a61424e11048c1f64b09cfd6062258 Compromised accounts are being used to send phishing emails from trusted or known contacts. These emails are being sent using Microsoft OneDrive/SharePoint sharing invitations, to redirect users to malicious websites, steal your login details and gain access to your account.   New Zealanders are urged to be mindful of any invitation emails with sharing links, especially from external senders. If you receive one at your workplace, please report it to our Support desk so we can further investigate. You can either report it via support@lucidity.co.nz or call us on +64 9 377-2227. If you would like to read more about this, please follow the link below. https://certnz.cmail19.com/t/d-l-eitjuud-idhklktjir-j/ https://status.lucidity.co.nz/incident/366229 Tue, 07 May 2024 21:05:00 -0000 https://status.lucidity.co.nz/incident/366229#9e6ce71499b3011ef7000f1bb9293c1c6a2b1ac9ad303cdfd37da268feb3477d At approximately 8:40 AM, our AVD platform experienced performance issues. Our senior engineers have been diligently investigating the cause of these degraded services. We are pleased to inform you that all services are now back online and functioning normally. We can also confirm that AVD is now operating as expected. We apologize for any inconvenience this may have caused and appreciate your understanding. Should you encounter any further issues, please do not hesitate to contact our support desk at +64 9 377-2227. https://status.lucidity.co.nz/incident/363661 Thu, 02 May 2024 05:48:00 -0000 https://status.lucidity.co.nz/incident/363661#7783cf53a8fda8647f421f8f18dbc052acb8da811ba00aa1db019c8246dba410 On May 2, 2025, at approximately 4:30pm, we experienced a brief connectivity issue with Microsoft Azure. This resulted in some users being unable to sign into Azure Virtual Desktop (AVD) for approximately 20-40 minutes. We are pleased to inform you that Microsoft has now confirmed that all services are back online and functioning normally. We can also confirm that AVD is now operating as expected. We apologize for any inconvenience this may have caused and appreciate your understanding. If you encounter any further issues, please do not hesitate to contact our support desk on +64 9 377-2227. https://status.lucidity.co.nz/incident/280065 Wed, 01 Nov 2023 00:00:00 +0000 https://status.lucidity.co.nz/incident/280065#cd8e8d9485765b45b57ad9228c507da0d9aea6f7dcf3c6c916d623548d671ca6 Maintenance completed https://status.lucidity.co.nz/incident/280065 Tue, 31 Oct 2023 23:30:00 -0000 https://status.lucidity.co.nz/incident/280065#03081b5fd4b3a46ee11669ca70a61f946085077398253e5a23ec7c6045136c05 We are writing to inform you that we will be performing a scheduled update to our Nerdio system tomorrow. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 12:30 PM End Time: 1:00 PM - We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/277231 Thu, 26 Oct 2023 00:00:00 +0000 https://status.lucidity.co.nz/incident/277231#f454d7c998843ea2d1d3f021df89be963d536bbdb6c56295ca3d19ce4822d28f Maintenance completed https://status.lucidity.co.nz/incident/277231 Wed, 25 Oct 2023 23:30:00 -0000 https://status.lucidity.co.nz/incident/277231#8260ff472efb58ce704797cb8b94647bfa9c99347105f4396da1fce44f9b4d4e We are writing to inform you that we will be performing a scheduled update to our Nerdio system tomorrow. This maintenance is an important part of our commitment to providing you with the most reliable and secure services possible. Please note that this update only affects users who sign into Nerdio. We are not expecting any downtime for Azure Virtual Desktop (AVD) during this maintenance period. Maintenance Window: Start Time: 12:30 PM End Time: We anticipate the maintenance will take approximately 30mins. If you have any issues please contact our help desk via support@lucidity.co.nz/ 09 363 8888. https://status.lucidity.co.nz/incident/252843 Wed, 30 Aug 2023 13:04:00 -0000 https://status.lucidity.co.nz/incident/252843#a0980a1975aa52a7e92fa5b5c5a77cef7712b9f6193f255c4349aa6f886c40a5 Impact Starting 8:30 PM NZT on 30 August 2023, a subset of customers with workload hosted in the Australia East are experiencing difficulties accessing or managing resources deployed within this region. We will continue to provide updates with the information provided from Microsoft. https://status.lucidity.co.nz/incident/241136 Thu, 10 Aug 2023 12:00:00 +0000 https://status.lucidity.co.nz/incident/241136#0d68f9b3e24f96783e470472033a5725c80688afd47cf76427025b319030bb81 Maintenance completed https://status.lucidity.co.nz/incident/241136 Thu, 10 Aug 2023 12:00:00 +0000 https://status.lucidity.co.nz/incident/241136#0d68f9b3e24f96783e470472033a5725c80688afd47cf76427025b319030bb81 Maintenance completed https://status.lucidity.co.nz/incident/241136 Thu, 10 Aug 2023 10:00:00 -0000 https://status.lucidity.co.nz/incident/241136#075098b8eacd4aaba65186ebb9617eb77c0e7cbea4fd94f048bf260ac0c3e05f We would like to inform you that we will be performing planned maintenance on our Lucidity Azure Firewall on the 10th August from 10pm - 12am. During this time, customers that utilize proxy for their AVD internet and Lucidity 365 users will be affected. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact us on support@lucidity.co.nz/09 377 2227. https://status.lucidity.co.nz/incident/241136 Thu, 10 Aug 2023 10:00:00 -0000 https://status.lucidity.co.nz/incident/241136#075098b8eacd4aaba65186ebb9617eb77c0e7cbea4fd94f048bf260ac0c3e05f We would like to inform you that we will be performing planned maintenance on our Lucidity Azure Firewall on the 10th August from 10pm - 12am. During this time, customers that utilize proxy for their AVD internet and Lucidity 365 users will be affected. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact us on support@lucidity.co.nz/09 377 2227. https://status.lucidity.co.nz/incident/233648 Sun, 16 Jul 2023 23:40:00 -0000 https://status.lucidity.co.nz/incident/233648#b7c74cb0fdd72a5e80a7c0d0c2f03c0c7cc36af543a18bb0ed64cf4d4002feae Any emails sent to support@lucidity.co.nz between 6pm on Thursday 13 July and 10am Monday 17 July have not created tickets in our system. We are currently working to recover the lost tickets and ticket updates. If you need assistance with a ticket in the meantime, please don't hesitate to call. https://status.lucidity.co.nz/incident/212110 Thu, 01 Jun 2023 00:17:00 -0000 https://status.lucidity.co.nz/incident/212110#77e0281c63faa4d287547626dfe2597a9d86ba2332fede1a3ea12145035b0e09 Good news! The updated version of the Remote Desktop application for Azure Virtual Desktop has been thoroughly tested by both our team and Microsoft, and it brings significant stability improvements. Based on our testing and collaboration with Microsoft, we have decided to conclude the regular status updates regarding the performance issue. The updated Remote Desktop client ensures a smoother user experience. However, if you encounter any issues, please contact our support team immediately. We will assist you and gather necessary information to log the issue with Microsoft's support team as we still have an active ticket open with them. Thank you for your understanding and continued support as we strive to provide an enhanced Azure Virtual Desktop service. https://status.lucidity.co.nz/incident/212110 Thu, 01 Jun 2023 00:17:00 -0000 https://status.lucidity.co.nz/incident/212110#77e0281c63faa4d287547626dfe2597a9d86ba2332fede1a3ea12145035b0e09 Good news! The updated version of the Remote Desktop application for Azure Virtual Desktop has been thoroughly tested by both our team and Microsoft, and it brings significant stability improvements. Based on our testing and collaboration with Microsoft, we have decided to conclude the regular status updates regarding the performance issue. The updated Remote Desktop client ensures a smoother user experience. However, if you encounter any issues, please contact our support team immediately. We will assist you and gather necessary information to log the issue with Microsoft's support team as we still have an active ticket open with them. Thank you for your understanding and continued support as we strive to provide an enhanced Azure Virtual Desktop service. https://status.lucidity.co.nz/incident/212110 Tue, 30 May 2023 00:06:00 -0000 https://status.lucidity.co.nz/incident/212110#e457fe45fb496a535ae89b74b375602a61a19043e843a185666dda5d81b4f816 We have made progress in addressing the service performance issue with Azure Virtual Desktop. By updating the Remote Desktop application to the latest version, we have achieved substantial stability improvements. Action Required: To benefit from these enhancements, please follow our provided guide to update your Remote Desktop application promptly. We have provided a guide on how to update this to all our main contacts that are affected by this issue. Support and Assistance: Our dedicated support team is available to assist you throughout the update process. Contact us via: Phone: 09 377 2227 Email: support@lucidity.co.nz Our senior engineers are working with Microsoft to find the root cause of this issue, we will continue to provide updates as we progress this. Thank you for your continued trust and patience as we work to provide you with the best possible service. https://status.lucidity.co.nz/incident/212110 Tue, 30 May 2023 00:06:00 -0000 https://status.lucidity.co.nz/incident/212110#e457fe45fb496a535ae89b74b375602a61a19043e843a185666dda5d81b4f816 We have made progress in addressing the service performance issue with Azure Virtual Desktop. By updating the Remote Desktop application to the latest version, we have achieved substantial stability improvements. Action Required: To benefit from these enhancements, please follow our provided guide to update your Remote Desktop application promptly. We have provided a guide on how to update this to all our main contacts that are affected by this issue. Support and Assistance: Our dedicated support team is available to assist you throughout the update process. Contact us via: Phone: 09 377 2227 Email: support@lucidity.co.nz Our senior engineers are working with Microsoft to find the root cause of this issue, we will continue to provide updates as we progress this. Thank you for your continued trust and patience as we work to provide you with the best possible service. https://status.lucidity.co.nz/incident/212110 Fri, 26 May 2023 02:09:00 -0000 https://status.lucidity.co.nz/incident/212110#f9f87e2cd3e92de41c763e013c369e46529552f695b1aad896c2b973c06a82a1 We want to provide you with an update regarding the ongoing service performance issue. Our team has taken immediate action and logged a Priority 1 (P1) ticket with Microsoft Support. This ensures that our concern is escalated to the highest level of attention within their organization. Currently, we are in the process of awaiting a response from Microsoft's support team. We understand the urgency of this matter and are actively engaged with them to expedite the resolution process. Rest assured that we are committed to working closely with Microsoft to address the issue and restore normal service operations as quickly as possible. We will continue to keep you informed of any updates we receive from their support team. We sincerely appreciate your patience and understanding during this time. Your satisfaction and the uninterrupted functionality of Azure Virtual Desktop remain our top priorities. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated support team on 09 377 2227 or send an email to support@lucidity.co.nz. We are here to help. Thank you for your cooperation. https://status.lucidity.co.nz/incident/212110 Fri, 26 May 2023 02:09:00 -0000 https://status.lucidity.co.nz/incident/212110#f9f87e2cd3e92de41c763e013c369e46529552f695b1aad896c2b973c06a82a1 We want to provide you with an update regarding the ongoing service performance issue. Our team has taken immediate action and logged a Priority 1 (P1) ticket with Microsoft Support. This ensures that our concern is escalated to the highest level of attention within their organization. Currently, we are in the process of awaiting a response from Microsoft's support team. We understand the urgency of this matter and are actively engaged with them to expedite the resolution process. Rest assured that we are committed to working closely with Microsoft to address the issue and restore normal service operations as quickly as possible. We will continue to keep you informed of any updates we receive from their support team. We sincerely appreciate your patience and understanding during this time. Your satisfaction and the uninterrupted functionality of Azure Virtual Desktop remain our top priorities. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated support team on 09 377 2227 or send an email to support@lucidity.co.nz. We are here to help. Thank you for your cooperation. https://status.lucidity.co.nz/incident/212110 Thu, 25 May 2023 22:29:00 -0000 https://status.lucidity.co.nz/incident/212110#e8e6f5682753496ae7554e000896b73acbb5a58a1f3ca2841192ed3736360c0b We are currently experiencing some issues with the Azure Virtual Desktop services, and our team is working diligently to resolve them. We apologize for any inconvenience caused and appreciate your patience. Here's what you need to know: Performance Degradation: Some users may be experiencing performance degradation, such as slower response times or intermittent connectivity. We are also seeing complete disconnects or log offs. Our senior engineers are actively investigating the root cause and implementing necessary measures to restore optimal performance. Support and Updates: Our support team is closely monitoring the situation and working to provide regular updates. Please stay tuned for further announcements via our status reports. Resolution Timeline: We understand the urgency of resolving these issues and are committed to resolving them as quickly as possible. Our senior engineers are working around the clock to restore full service functionality. We will provide an estimated timeline for resolution as soon as we have more information. https://status.lucidity.co.nz/incident/212110 Thu, 25 May 2023 22:29:00 -0000 https://status.lucidity.co.nz/incident/212110#e8e6f5682753496ae7554e000896b73acbb5a58a1f3ca2841192ed3736360c0b We are currently experiencing some issues with the Azure Virtual Desktop services, and our team is working diligently to resolve them. We apologize for any inconvenience caused and appreciate your patience. Here's what you need to know: Performance Degradation: Some users may be experiencing performance degradation, such as slower response times or intermittent connectivity. We are also seeing complete disconnects or log offs. Our senior engineers are actively investigating the root cause and implementing necessary measures to restore optimal performance. Support and Updates: Our support team is closely monitoring the situation and working to provide regular updates. Please stay tuned for further announcements via our status reports. Resolution Timeline: We understand the urgency of resolving these issues and are committed to resolving them as quickly as possible. Our senior engineers are working around the clock to restore full service functionality. We will provide an estimated timeline for resolution as soon as we have more information. https://status.lucidity.co.nz/incident/198205 Thu, 20 Apr 2023 03:03:00 -0000 https://status.lucidity.co.nz/incident/198205#d72d141a97efd33bdbebf981b931864476766ecb09e4afdcdd6a51bfebd862d1 We have now resolved both issues, all systems are operational as per normal. https://status.lucidity.co.nz/incident/198205 Thu, 20 Apr 2023 03:03:00 -0000 https://status.lucidity.co.nz/incident/198205#d72d141a97efd33bdbebf981b931864476766ecb09e4afdcdd6a51bfebd862d1 We have now resolved both issues, all systems are operational as per normal. https://status.lucidity.co.nz/incident/198205 Thu, 20 Apr 2023 00:18:00 -0000 https://status.lucidity.co.nz/incident/198205#5687dff77172b339887ac5132bc26d5f2b7fb5698ded126c09b89d792b664b6a We are currently seeing two issues with our legacy SMTP server: 1. Potential Scan to email issues with printers or within AVD 2. Sending invoices out from Exonet or within AVD If your site is using our legacy SMTP server smtp.mha.kiwi.nz / scan.mha.kiwi.nz your ability to scan to email / send invoices within AVD will be degraded. Our engineering team is actively working to rectify the issue as soon as possible, and we apologize for any inconvenience this may be causing you. If you have any questions, or require urgent work arounds please contact us via support@lucidity.co.nz or call us on +64 9 377 2227. https://status.lucidity.co.nz/incident/198205 Thu, 20 Apr 2023 00:18:00 -0000 https://status.lucidity.co.nz/incident/198205#5687dff77172b339887ac5132bc26d5f2b7fb5698ded126c09b89d792b664b6a We are currently seeing two issues with our legacy SMTP server: 1. Potential Scan to email issues with printers or within AVD 2. Sending invoices out from Exonet or within AVD If your site is using our legacy SMTP server smtp.mha.kiwi.nz / scan.mha.kiwi.nz your ability to scan to email / send invoices within AVD will be degraded. Our engineering team is actively working to rectify the issue as soon as possible, and we apologize for any inconvenience this may be causing you. If you have any questions, or require urgent work arounds please contact us via support@lucidity.co.nz or call us on +64 9 377 2227. https://status.lucidity.co.nz/incident/168235 Fri, 27 Jan 2023 20:06:00 -0000 https://status.lucidity.co.nz/incident/168235#71a392cc9722cc3a85402fb7140306096e7e55ab5146e75dec43a815bad7de45 Issue confirmed as resolved by Microsoft. https://status.lucidity.co.nz/incident/168235 Wed, 25 Jan 2023 17:37:00 -0000 https://status.lucidity.co.nz/incident/168235#719cb3043201704c68ab6aa24809278e7c242d16b14736441a6ebbd5cc1f8b76 Microsoft have confirmed that the impacted services have recovered and remain stable. However, they are investigating some potential impact to the Exchange Online Service which appears to be affecting Outlook on the Web. https://status.lucidity.co.nz/incident/168235 Wed, 25 Jan 2023 17:17:00 -0000 https://status.lucidity.co.nz/incident/168235#84bd3a245686f0a5d8ef635a0f5a18650e1b4c6212553b26ba19d863559caf5c We are aware of an open Microsoft 365 Services incident. This is affecting Microsoft 365 services for some end-users including Azure Virtual Desktop. Microsoft's current advisory is : User Impact: Users may be unable to access multiple Microsoft 365 services. More info: We've received reports that the following services are impacted: -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph Current status: We've identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps. Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services. https://status.lucidity.co.nz/incident/136971 Wed, 23 Nov 2022 08:00:00 +0000 https://status.lucidity.co.nz/incident/136971#3accc7a05a89292ce2d11d83d6a7b6a827ace483f47a46cc561abc638a52d993 Maintenance completed https://status.lucidity.co.nz/incident/136971 Wed, 23 Nov 2022 07:00:00 -0000 https://status.lucidity.co.nz/incident/136971#04faf653bf897ec27bbb059f9e227dd1c38666c1ecaad8f5d99d247d179aaf93 Lucidity will be upgrading the Lucidity 365's platform to the latest software version. During this time, Lucidity 365 will not be available