This incident has been resolved. We had an issue with our Network connection servers after the DNS issue was resolved by our 3rd Party Vendor. If you still have issues, please reboot your computer.
If you still have the issue after rebooting - please call our Service Desk and we will log onto your computer and set up a temporary workaround.
Feb 16, 13:25 NZDT
We are aware that there are issues logging onto desktop.lucidity.co.nz via the Internet Explorer browser. Please can you try logging to your Managed Desktop in via Chrome browser.
Feb 16, 11:48 NZDT
If you are still experiencing issues logging onto our services, please reboot your computer and then log in again. If you are then still experiencing issues - please call our Service Desk
Feb 16, 11:23 NZDT
We are starting to see Services being restored, this will be dependent on your Internet Service Provider recognising the DNS. Vibe Customers can now access services. Please contact Support if you are still experiencing issues
Feb 16, 11:00 NZDT
Our 3rd Party Service Provider is still working on the resolution. We are starting to contact customers with workarounds to log onto our services.
Feb 16, 10:30 NZDT
We are waiting our 3rd Party DNS Vendor to complete the necessary changes to resolve this issue.
Feb 16, 09:16 NZDT
We are working with our 3rd Party DNS Vendors in fixing this issue. No eta for resolution
Feb 16, 08:44 NZDT
We have ascertained an issue with our DNS services and DNS provider. We are investigating with them now.
Feb 16, 08:23 NZDT
We have ascertained the issue is intermittent and some users only are affected. Continuing investigation.
Feb 16, 08:02 NZDT
We are currently investigating this issue.
Feb 16, 07:53 NZDT