Lucidity Cloud Services Status

All Systems Operational

Managed Desktop 2014 Operational

Managed Desktop 2017 Operational

Skype for Business Operational

Teams Voice Operational

Cloud PBX Operational

Managed Outlook Operational

Internet Services Operational

Lucidity 365 Operational

Office 365 Operational

Dynamics 365 / CRM Operational

Virtual Private Servers Operational

Control Panel / Provisioning Systems Operational

Toll Free Calling Services Operational

Data Backup Services Operational

Managed SharePoint Operational

Cloud Cover Operational

Lucidity Support Desk Operational

Voyager PABX Operational

Other Voice Services Operational

XSYS Live Operational

3rd Party Mail Filtering Operational

3rd Party Fax to Email Operational

Customer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - decommissioning legacy infrastructure Nov 30, 20:00-22:00 NZDT

We will be decommissioning legacy infrastructure during this time.

No customer impact is expected
Posted on Nov 24, 13:15 NZDT

Past Incidents

Nov 26, 2020

No incidents reported today.

Nov 25, 2020

Scheduled Maintenance - Lucidity Control Panel

Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:01 NZDT

Scheduled - We will be carrying out maintenance on our Lucidity Control Panel.

During this time the Control Panel will not be accessible. If an urgent change is required during this time, please call Lucidity Support who will complete the change for you.
Nov 20, 12:47 NZDT

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Unscheduled Outage - Cloud PBX - Voice Services Outage

Resolved - SASBOSS have advised that this issue is resolved. We have tested with one of our impacted customers and can confirm that it is resolved.
Nov 23, 16:54 NZDT

Investigating - We are aware that there is an unscheduled voice services outages with Cloud PBX. SASBOSS engineers are working on this issue with the highest priority.
Nov 23, 16:43 NZDT

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 NZDT

Scheduled - Scheduled maintenance will be undertaken at Kapua Data Centre during this period. This will be completed by our Data Centre IT Provider and they have advised that there will be no impact to customer services.
Oct 29, 17:09 NZDT

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Scheduled Maintenance - Devoli Network

Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 NZDT

Scheduled - Devoli will be performing maintenance work in Mayoral Drive.
Nov 17, 11:04 NZDT

Nov 18, 2020

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 NZDT

Scheduled - Scheduled Data Centre maintenance will be done during this time. No customer outages are intended.
Nov 17, 12:28 NZDT

Scheduled Maintenance - Lucidity Cloud Cover product

Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 NZDT

Scheduled - We will be carrying out scheduled maintenance on our Lucidity Cloud Cover product.

No customer impact is expected.
Nov 13, 11:58 NZDT

Degraded performance - Cloud PBX

Resolved - This incident has been resolved and the system is working.
To see the queues please log out of Communicator, and sign back in
Nov 18, 09:18 NZDT

Investigating - We are aware that the following error appears in Communicator:

"Call settings and calling from phone are unavailable. Please check your network connection. If the problem persists please contact your service provider"

The system is operational and you can make outbound calls and receive inbound calls via Communicator

We have logged a ticket with Access4 and they have advised that they are aware of this issue and they are investigating.

Further update to come.
Nov 18, 09:08 NZDT

Scheduled Maintenance - Devoli Network

Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:01 NZDT

Scheduled - Devoli will be performing maintenance work in Mayoral Drive. The work will continue on 19 November from 02:00 hours to 08:00 hours.
Nov 17, 11:03 NZDT

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.