Lucidity Cloud Services Status

All Systems Operational

Managed Desktop 2014 Operational

Managed Desktop 2017 Operational

Skype for Business Operational

Teams Voice Operational

Cloud PBX Operational

Managed Outlook Operational

Internet Services Operational

Lucidity 365 Operational

Office 365 Operational

Dynamics 365 / CRM Operational

Virtual Private Servers Operational

Control Panel / Provisioning Systems Operational

Toll Free Calling Services Operational

Data Backup Services Operational

Managed SharePoint Operational

Cloud Cover Operational

Lucidity Support Desk Operational

Voyager PABX Operational

Other Voice Services Operational

XSYS Live Operational

3rd Party Mail Filtering Operational

3rd Party Fax to Email Operational

Customer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datacom Kapua Data Centre - Scheduled Maintenance Oct 19, 19:00-22:00 NZST

We will be undergoing scheduled maintenance during this time.
Posted on Sep 13, 15:30 NZST

Past Incidents

Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

Unplanned Outage - Managed Services (Managed Desktop 2017 and Virtual Servers)

Resolved - This incident has been resolved.
Sep 20, 18:50 NZST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 10:09 NZST

Investigating - We are currently investigating this issue.
Sep 20, 10:01 NZST

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Planned Voyager Outage - Planned Migration

Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:30 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 14:44 NZST

Scheduled - Voyager have advised: "As part of ongoing network improvements we will be migration all customers to a higher capacity handover."

Customers will experience a 5min outage during this window while services are migrated.

Customers may need to restart their router.
Sep 6, 14:44 NZST

Sep 14, 2021

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

Managed Desktop 2017 & Virtual Private Servers - Upgrade of Lucidity's core storage infrastructure

Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 NZST

Scheduled - Lucidity and IBM will be upgrading the core storage infrastructure that hosts Managed Desktop 2017 and VPS services. There should be no interruption to Lucidity's services during the upgrade.
Sep 3, 17:00 NZST