All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance will be undertaken at Kapua Data Centre during this period. This will be completed by our Data Centre IT Provider and they have advised that there will be no impact to customer services.
Posted on Mar 19, 17:05 NZDT
Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 21:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 NZDT
Scheduled - We will be deploying Lucidity 365's updates during this maintenance window.

If you are unable to access your environment, please refresh your page.
Apr 1, 16:44 NZDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020
Completed - The scheduled maintenance has been completed.
Mar 30, 21:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:00 NZDT
Scheduled - We will be completing scheduled maintenance on the Lucidity Control Panel system this evening. During this time, the Portal will be unavailable for 10 minutes.
Mar 30, 12:17 NZDT
Resolved - The Lucidity Support Desk is fully operational this week. Our priority is supporting our customers who have been confirmed as Business Essential Services.

Thank you for your patience.
Mar 30, 12:14 NZDT
Monitoring - We are aware that all phone lines are experiencing higher than normal load today. If you are unable to contact us via our Support Desk contact numbers - please email support@lucidity.co.nz.

We have additional resources assigned to our Support Desk today and we will call you back as soon as we can.

Thank you for your patience.
Mar 24, 11:06 NZDT
Resolved - This incident has been resolved. If you do experience issues with Managed Desktop - please call our Support Desk.
Mar 30, 12:12 NZDT
Monitoring - We have verified that our Managed Desktop infrastructure is operational. Due to the increase of traffic on the network, we will continue to monitor this service closely with additional sensor alerts over the next two days.

If you do have any issues, please call our Support Desk and provide the following information:

- How many users are impacted - is it multiple remote sites or just one user?
- Are you attached to the internet via wifi or ethernet cable?

This incident will remain open and in a monitoring state for the next two days.
Mar 24, 10:57 NZDT
Investigating - We are aware that some users have been disconnected from Managed Desktop 2017 within the last 30 minutes. If this happens please try and log back in again. We are currently investigating the issue.

Please also note IT Telecommunications are reporting increased traffic on their network today.
Mar 24, 09:49 NZDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 NZDT
Scheduled - We will be deploying Lucidity 365's updates during this maintenance window .

If you are unable to access your environment, please refresh your page.
Mar 20, 11:43 NZDT
Completed - The scheduled maintenance has been completed.
Mar 25, 19:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:30 NZDT
Scheduled - Our Lucidity Control Panel is currently undergoing maintenance and we are aware of an issue where provisioning of services has not been available to our customers.

As you can imagine our priority focus has been on ensuring our staff and customers are equipped resulting from the spread of Covid-19.

Can we please ask that for any provisioning requests, email them to our support team support@lucidity.co.nz.

Thank you for your patience.

Kind regards

The Lucidity Team
Mar 25, 11:25 NZDT
Resolved - This incident has been resolved.
Mar 25, 17:51 NZDT
Update - This appears to be an issue for a small set of users which we believe may be due to current loadings. We have escalated with the provider for further investigation. If you are affected please email support@lucidity.co.nz.
Mar 25, 17:37 NZDT
Investigating - We are currently investigating this issue. The next update will be sent out by 5.30pm
Mar 25, 17:04 NZDT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:00 NZDT
Update - Reminder - Lucidity Control Panel will be upgraded this weekend and will be unavailable.

Please note that we have brought forward the start time to 2pm today.

If you have an urgent provisioning request - please contact the Lucidity Support Desk who can compete the change in the back-end systems. You will not be charged for the change.
Mar 20, 09:27 NZDT
Scheduled - We will be upgrading our Lucidity Control Panel with new software enhancements. During this time, the Control Panel will not be accessible. If an urgent change is required during this time, please call Lucidity Support Desk who will complete it for you.

Further communications will be sent out next week, advising you of the changes that will take effect from 18 March 2020.
Mar 5, 16:33 NZDT