Monitoring - A fix has been provided by Microsoft and is currently under test. We plan to monitor the fix until 10 January and if there are no issues, roll out the fix to the impacted devices. Note - this is only for Outlook that is connecting to Office 365 Mail.
Jan 7, 18:15 NZDT
Investigating - Lucidity have noticed a trend with Microsoft Outlook hanging or not responding with Microsoft Exchange Online services. This is occurring both inside the Lucidity Managed Desktop and outside on standalone machines. If you are noticing this issue please call our support desk so that we can provide the extent and feedback to Microsoft.
Dec 21, 13:54 NZDT
The Managed Desktop 2017 Gateway infrastructure will undergo critical patching this evening. During this scheduled time, end-users will experience multiple (2 second) disconnects from Managed Desktop 2017.
Jan 20, 12:29 NZDT
This incident has been resolved and confirmed by our Network Provider. If you experience any issues - please call Lucidity Support (0800 502 055).
Jan 11, 21:54 NZDT
We have had to rollback to our primary network due to Managed Desktop becoming unavailable for some of our customers. The network issue is still outstanding so end-users may continue to experience the intermittent disconnections.
Jan 11, 12:54 NZDT
Our Network IT Provider are investigating the issue. Lucidity has failed over to our secondary Data Centre Network connection to resolve the intermittent issues. We will failback to our primary network once we have received confirmation that the issue has been resolved.
Jan 11, 12:35 NZDT
We are currently investigating the network issues that are occurring at our Hamilton Data Centre. End-users may be experiencing intermittent connectivity disruption and performance degradation of access to Lucidity cloud services (Managed Desktop 2017 and Virtual Servers).
Jan 11, 12:06 NZDT