Lucidity Cloud Services Status

All Systems Operational

Managed Desktop 2014 Operational

Managed Desktop 2017 Operational

Skype for Business Operational

Teams Voice Operational

Cloud PBX Operational

Managed Outlook Operational

Internet Services Operational

Lucidity 365 Operational

Office 365 Operational

Dynamics 365 / CRM Operational

Virtual Private Servers Operational

Control Panel / Provisioning Systems Operational

Toll Free Calling Services Operational

Data Backup Services Operational

Managed SharePoint Operational

Cloud Cover Operational

Lucidity Support Desk Operational

Voyager PABX Operational

Other Voice Services Operational

XSYS Live Operational

3rd Party Mail Filtering Operational

3rd Party Fax to Email Operational

Customer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Skype for Business Certificate Renewal Mar 2, 20:00-22:00 NZDT

We will be performing updates to Skype for Business certificates. During this update process, service performance will be degraded.

This change did not go ahead as scheduled on Wednesday 24 February and has been rescheduled
Posted on Feb 26, 12:46 NZDT

Scheduled Maintenance - Kapua Data Centre Mar 3, 18:00-21:00 NZDT

We will be undertaking scheduled maintenance at the Kapua Data Centre over this time. There will be no outage to our services.
Posted on Feb 25, 18:17 NZDT

Scheduled Maintenance - Lucidity 365 Mar 3, 20:00-22:00 NZDT

We will be carrying out maintenance on our Lucidity 365 service during this maintenance window .

Minimal impact is expected.
Posted on Feb 26, 12:50 NZDT

Scheduled Maintenance - Devoli Network Mar 4, 01:00-05:00 NZDT

Our Network Provider Devoli have advised that they are upgrading their network in the Christchurch region and there could be outages up to 10 minutes within the maintenance window.
Posted on Feb 26, 14:46 NZDT

Scheduled Maintenance - Datacom - Datacom Kapua Data Centre Mar 15, 19:00-22:00 NZDT

Datacom have scheduled maintenance work at Datacom Kapua Data Centre that may affect the availability or performance of some services. This does not mean an outage for customers.

Date: 15 March 2021
Time: 1900 to 2200
Duration: 2 hours of scheduled work
Posted on Feb 16, 12:35 NZDT

Past Incidents

Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Scheduled Maintenance - Skype for Business Certificate Renewal

Completed - The scheduled maintenance has been completed.
Feb 24, 22:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 NZDT

Scheduled - We will be performing updates to Skype for Business certificates. During this update process, service performance will be degraded.
Feb 22, 11:18 NZDT

Scheduled Maintenance - Lucidity maintenance/incident status system (StatusIO)

Completed - The scheduled maintenance has been completed.
Feb 24, 22:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 NZDT

Scheduled - During this time we will be moving our StatusIO system to a new platform.

No impact is expected
Feb 19, 13:01 NZDT

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
Feb 17, 23:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 NZDT

Scheduled - Our Lucidity Engineers will be carrying out maintenance in the Kapua Data Centre during this time.

No impact is expected
Feb 11, 11:48 NZDT

Degraded Performance - Cloud PBX

Resolved - Our Cloud PBX Service Provider has advised that this issue has now been resolved.
Feb 17, 07:42 NZDT

Identified - Our Cloud PBX Provider has observed an unreasonably high server load that slows down the processing of information which is causing the issue. They have scheduled a server restart for late tonight which should resolve the issue. They will continue to investigate the root cause after resolution.

Next update will be published 8.00am - Wednesday morning
Feb 16, 20:32 NZDT

Investigating - Our Cloud PBX Service Provider has advised that that is an functional issue with Communicator/Connect application. The Communicator/Connect client is slow to respond to some commands such as Accessing directories, changing status and accessing settings.

If you are experiencing these issues, please log out of the application and sign back in.

Our Provider are working to resolve this issue as quickly as possible.

Inbound and outbound calls can still be made via Communicator/Connect.
Feb 16, 17:52 NZDT

Feb 16, 2021

Feb 15, 2021

Scheduled Maintenance - Kapua Data Centre

Completed - Due to current Covid-19 Lockdown restrictions, our engineers are unable to go on-site at our Data Centre. This scheduled maintenance window has been postponed. We will confirm when the new date / time has been scheduled.
Feb 15, 18:27 NZDT

Scheduled - We will be undertaking scheduled maintenance at the Kapua Data Centre over this time
Feb 11, 15:34 NZDT

Unplanned Outage - Kordia Incident - Some Calls are not being connected to the Kordia NOC

Resolved - This incident has been resolved.
Feb 15, 15:26 NZDT

Investigating - Kordia are investigating an issue with their phone system whereby some calls are not being delivered to their Network Operations Centre after the call is connected.
Feb 10, 15:09 NZDT

Feb 14, 2021

No incidents reported.