We are performing updates on our security system used in all Managed Desktop platforms to improve security and performance of this system. We don't expect any customer impact with this update.
Oct 10, 09:06 NZDT
Our Data Centre provider will be undertaking scheduled maintenance on 05/11 between the hours of 17:00 and 0:00. This maintenance is non impacting and no outages are expected.
Oct 4, 14:26 NZDT
Our 3rd Party Provider have confirmed that the blocked emails cannot be released. We will be sending an Incident Report to all affected customers..
Oct 11, 09:49 NZDT
We have attempted to release the blocked email that was blocked between 16:05hrs and 17:14hrs. The email still shows as blocked in the Email Filtering Management Portal. We have logged a ticket with our 3rd Party Provider to look at this issue and release the email. There will be a delay in the blocked mail reaching its destination - likely to be sent on Friday,
If it was an important email - please resend it again from your mailbox.
Oct 10, 18:32 NZDT
Issue resolved, monitored fine and we are now releasing emails.
Update at 6.20pm: We have tried to release the blocked emails. There is an issue with blocking them. We are logging a ticket with our 3rd Party vendor to confirm what the root cause was and release all blocked email.
Oct 10, 17:48 NZDT
We believe we have resolved the issue and are monitoring.
Oct 10, 17:17 NZDT
Some customers are experiencing email bounce back issues. We have identified the cause but are still investigating.
Oct 10, 17:02 NZDT