All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Voyager PABX Operational
Other Voice Services Operational
XSYS Live Operational
3rd Party Mail Filtering Operational
3rd Party Fax to Email Operational
Customer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
Posted on Sep 13, 15:30 NZST
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 18:50 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 10:09 NZST
Investigating - We are currently investigating this issue.
Sep 20, 10:01 NZST
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:30 NZST
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 14:44 NZST
Scheduled - Voyager have advised: "As part of ongoing network improvements we will be migration all customers to a higher capacity handover."

Customers will experience a 5min outage during this window while services are migrated.

Customers may need to restart their router.
Sep 6, 14:44 NZST
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 NZST
Scheduled - Lucidity and IBM will be upgrading the core storage infrastructure that hosts Managed Desktop 2017 and VPS services. There should be no interruption to Lucidity's services during the upgrade.
Sep 3, 17:00 NZST