Degraded Performance - Lucidity 365
Investigating - We have identified a degradation issue with the Lucidity 365 platform. Our engineers are investigating.
Aug 19, 10:26 NZST
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Degraded Performance
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Exchange servers Aug 24, 20:00 - Aug 25, 00:00 NZST
We will be undergoing planned maintenance on our Exchanged servers. During this maintenance window, managed outlook service will be unavailable.
Posted on Jul 29, 09:34 NZST
Past Incidents
Aug 18, 2019
CM-1983: LUC - Kapua Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 16:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 08:00 NZST
Scheduled - 3rd Party vendor is undergoing planned maintenance at the data centre. During this maintenance window, there is no expected service impact.
Aug 5, 10:45 NZST
Aug 17, 2019
Kapua Data Centre - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 16:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 08:00 NZST
Scheduled - 3rd Party vendor is undergoing planned maintenance at the data centre. During this maintenance window, there is no expected service impact.
Aug 5, 10:43 NZST
Aug 16, 2019
Kapua Data Centre - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 16:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 08:00 NZST
Scheduled - 3rd Party vendor is undergoing planned maintenance at the data centre. During this maintenance window, there is no expected service impact.
Aug 5, 10:39 NZST
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Exonet application server planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 18:01 NZST
Scheduled - We will be undergoing planned maintenance on Exonet application server. During this maintenance window, Exonet application will be unavailable.
Aug 6, 13:45 NZST
Lucidity services monitoring system planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 13:00 NZST
Scheduled - We will be undergoing planned maintenance on our monitoring system, During this maintenance window, we will not receive any alerts from the active connections.
Aug 6, 13:47 NZST
Microsoft CRM planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 12:40 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:30 NZST
Scheduled - We will be undergoing planned maintenance on our Microsoft CRM. During this maintenance window, CRM will be unavailable.
Aug 6, 13:44 NZST
Managed Desktop planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 10:45 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 NZST
Scheduled - We will be undergoing planned maintenance on our Managed Desktop services. During this maintenance window, all the existing sessions will continue to work, however, the new session will be unavailable to connect.
Aug 6, 13:42 NZST
Aug 9, 2019
Skype 4 business - Services unavailable, users unable to logon.
Resolved - This incident has been resolved.
Aug 9, 15:33 NZST
Monitoring - Skype 4 Business services are now back online. Lucidity Engineers are monitoring the services. Lucidity support will be in contact with re-directed customer to revert the changes.
Aug 9, 13:29 NZST
Update - Engineers continue to investigate a resolution, Lucidity are contacting clients to redirect main numbers if required. The Skype 4 Business mobile app is fully functional and can still be used.
Aug 9, 13:16 NZST
Identified - Engineers have identified the issue with Skype 4 Business and are working on a fix.
Aug 9, 12:52 NZST
Investigating - Lucidity Engineers are investigating, updates to follow.
Aug 9, 12:23 NZST
Aug 8, 2019
Degraded Performance - Lucidity Control Panel (Cortex)
Resolved - This incident has now been resolved. Provisioning icons are now working as expected.
Aug 8, 13:08 NZST
Investigating - We are aware that there is an issue with the display of the provisioning icons. Once a provisioning request is complete, a yellow warning triangle appears. Refreshing the web page will remove the warning triangle and display the correct provisioning status.

Our engineers are in the process of resolving this issue and we will update you once it is resolved.
Aug 8, 10:30 NZST
Aug 7, 2019
Data center planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:00 NZST
Scheduled - We will be performing planned maintenance on our data centre infrastructure. During this maintenance window, there is no service impact expected.
Aug 6, 13:40 NZST
Scheduled maintenance - Hosted Exchange
Completed - The scheduled maintenance has been completed.
Aug 7, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:00 NZST
Scheduled - Due to an update on our email filtering system, users have been getting notification emails on a quarantie feature we don't use and will disable this to prevent these messages.
No impact is expected.
Jul 26, 16:02 NZST
Aug 6, 2019
Data center planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:00 NZST
Scheduled - We will be performing planned maintenance on our data centre infrastructure. During this maintenance window, there is no service impact expected.
Aug 6, 13:37 NZST
Data center planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 NZST
Scheduled - We will be performing planned maintenance on our data centre infrastructure. During this maintenance window, there is no service impact expected.
Jul 31, 11:48 NZST
Aug 5, 2019
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 NZST
Scheduled - We will be performing some scheduled maintenance on this platform on Wednesday 7th August.
Minimal impact is expected.
Aug 5, 15:44 NZST
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