All Systems Operational
Managed Desktop 2017   Operational
Managed Desktop 2014   Operational
Skype for Business   Operational
Teams Voice   Operational
Cloud PBX   Operational
Managed Outlook   Operational
Internet Services   Operational
Lucidity 365   Operational
Office 365   Operational
Dynamics 365 / CRM   Operational
Virtual Private Servers   Operational
Control Panel / Provisioning Systems   Operational
Toll Free Calling Services   Operational
Data Backup Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Kapua Data Centre - Infrastructure Maintenance Feb 20, 18:00-23:30 NZDT
We will be on-site at the Kapua Data Centre, installing new physical servers into a server rack.

There will be no impact to our Services
Posted on Feb 15, 16:13 NZDT
Increase memory on shared SQL box Feb 20, 20:00-20:30 NZDT
We will be increasing memory resources on the shared SQL servers to reduce errors and improve performance.
This is a live change and no impact is expected.
Posted on Feb 15, 12:38 NZDT
Managed Desktop 2017 - Certificate Update Feb 23, 20:00-22:00 NZDT
We will be renewing our security certificate on our Managed Desktop 2017 servers.

Managed Desktop 2017 will be unavailable during this time. Users will still be able to access email via OWA.
Posted on Feb 15, 16:26 NZDT
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019
Suspected Network Provider Issue
Resolved - This incident has been resolved. We had an issue with our Network connection servers after the DNS issue was resolved by our 3rd Party Vendor. If you still have issues, please reboot your computer.

If you still have the issue after rebooting - please call our Service Desk and we will log onto your computer and set up a temporary workaround.
Feb 16, 13:25 NZDT
Update - We are aware that there are issues logging onto desktop.lucidity.co.nz via the Internet Explorer browser. Please can you try logging to your Managed Desktop in via Chrome browser.
Feb 16, 11:48 NZDT
Monitoring - If you are still experiencing issues logging onto our services, please reboot your computer and then log in again. If you are then still experiencing issues - please call our Service Desk
Feb 16, 11:23 NZDT
Update - We are starting to see Services being restored, this will be dependent on your Internet Service Provider recognising the DNS. Vibe Customers can now access services. Please contact Support if you are still experiencing issues
Feb 16, 11:00 NZDT
Update - Our 3rd Party Service Provider is still working on the resolution. We are starting to contact customers with workarounds to log onto our services.
Feb 16, 10:30 NZDT
Update - We are waiting our 3rd Party DNS Vendor to complete the necessary changes to resolve this issue.
Feb 16, 09:16 NZDT
Identified - We are working with our 3rd Party DNS Vendors in fixing this issue. No eta for resolution
Feb 16, 08:44 NZDT
Update - We have ascertained an issue with our DNS services and DNS provider. We are investigating with them now.
Feb 16, 08:23 NZDT
Update - We have ascertained the issue is intermittent and some users only are affected. Continuing investigation.
Feb 16, 08:02 NZDT
Investigating - We are currently investigating this issue.
Feb 16, 07:53 NZDT
Feb 15, 2019
Managed Exchange - Incoming email delayed
Resolved - We have notified all impacted users. This issue is now resolved.
Feb 15, 18:05 NZDT
Update - After detailed investigation, our email protection system is unable to deliver these delayed emails. We will be contacting you shortly with a list of senders who tried to send an email to you between 11.30 and 13.30 today so that you can request that they resend the blocked email.
Feb 15, 14:40 NZDT
Monitoring - We are aware of a delay in the delivery of some email into Managed Exchange mailboxes. These emails will be arriving in your mailboxes within the next hour.
Feb 15, 13:40 NZDT
Auckland Data Centre - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 10:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 07:30 NZDT
Scheduled - We will be undertaking scheduled maintenance on non-productionised servers during this time. There is no impacted to our services.
Feb 15, 07:22 NZDT
Feb 14, 2019
Planned Scheduled Maintenance - Managed Desktop 2017
Completed - The scheduled maintenance has been completed.
Feb 14, 02:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 5, 13:26 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 5, 13:25 NZDT
Scheduled - Managed Desktop 2017 infrastructure will be undergoing scheduled maintenance.

There will be no impact to the Managed Desktop service.
Feb 5, 13:24 NZDT
Feb 12, 2019
Planned Scheduled Maintenance - Auckland Data Centre
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 NZDT
Scheduled - We will be undergoing scheduled infrastructure maintenance during this time. There will be no impact to our services
Feb 11, 13:05 NZDT
Scheduled Load Balancer Testing - Part 2
Completed - The scheduled maintenance has been completed.
Feb 12, 21:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 NZDT
Scheduled - We will be executing the second phase of load balance testing on our Lucidity web server infrastructure. During this period, the following web sites will be unavailable for up to 10 minutes:

Managed Desktop 2017 Login Page (desktop.lucidity.co.nz)
Managed Exchange - web access only (mail.virtual-apps.net)
Lucidity Cloud Control Panel (provisioning.virtual-apps.net)
Managed SharePoint sites
Managed Dynamics 365 / CRM sites
Feb 8, 16:31 NZDT
Feb 11, 2019
Scheduled Load Balancer Testing - Part 1
Completed - The scheduled maintenance has been completed.
Feb 11, 21:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 NZDT
Scheduled - We will be executing load balanced tests on our Lucidity web server. There will be no impact to our services during this phase of testing.
Feb 8, 15:07 NZDT
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Schedule Maintenance - Managed CRM
Completed - The scheduled maintenance has been completed.
Feb 9, 22:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 22:00 NZDT
Scheduled - We will be updating the certificate for our Managed Dynamics 365 / CRM environment. There will be 1 minute outage when the certificate is updated.
Feb 8, 11:28 NZDT
Feb 8, 2019
Planned Service Maintenance
Completed - The scheduled maintenance has been completed.
Feb 8, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 NZDT
Scheduled - Multiple 5 minute outages are expected during this maintenance period whilst network reconfiguration take place
Jan 25, 16:44 NZDT
Feb 7, 2019
Planned Service Maintenance
Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 NZDT
Scheduled - Onsite maintenance work
Hot swapping hard drives into server host
No customer outages are intended
Jan 25, 16:45 NZDT
Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019
Scheduled maintenance - Exchange servers
Completed - The scheduled maintenance has been completed.
Feb 4, 21:05 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:00 NZDT
Scheduled - Scheduled maintenance on the Exchange servers is required to fix Auto Attendant scheduling.
Minor 5 minute outage is predicted where services will be temporarily unavailable.
Feb 1, 12:37 NZDT
Feb 3, 2019

No incidents reported.

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