All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Security update for Managed Desktop Oct 16, 20:00-22:00 NZDT
We are performing updates on our security system used in all Managed Desktop platforms to improve security and performance of this system.
We don't expect any customer impact with this update.
Posted on Oct 10, 09:06 NZDT
Office 365 Scheduled maintenance Oct 16, 20:00-22:00 NZDT
We will be performing scheduled maintenance on our Office 365 federation services. There is no expected customer impact
Posted on Oct 15, 14:09 NZDT
Scheduled Maintenance - Kapua Data Centre Oct 17, 19:30 - Oct 18, 00:30 NZDT
Our engineers will be completing infrastructure maintenance at Kapua Data Centre.

There should be no impact to Lucidity's services.
Posted on Oct 14, 16:43 NZDT
Scheduled Data Centre Maintenance Nov 5, 17:00 - Nov 6, 00:00 NZDT
Our Data Centre provider will be undertaking scheduled maintenance on 05/11 between the hours of 17:00 and 0:00.
This maintenance is non impacting and no outages are expected.
Posted on Oct 4, 14:26 NZDT
Scheduled Data Centre Maintenance. Nov 6, 19:30 - Nov 7, 00:30 NZDT
Our data centre provider is performing scheduled maintenance at this time.
No customer impact is expected.
Posted on Oct 7, 09:25 NZDT
Planned Data Centre Maintenance Nov 11, 19:00 - Nov 12, 00:00 NZDT
Planned maintenance work is being performed at the Data Centre by our Data Centre provider.
No customer outages are intended.
Posted on Oct 4, 14:34 NZDT
Planned Data Centre maintenance Nov 16, 08:00-20:00 NZDT
Our Data Centre provider is performing some planned maintenance at this time.
This is not expected to have any customer impact.
Posted on Oct 15, 14:15 NZDT
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Blocked Email - Managed Outlook
Resolved - Our 3rd Party Provider have confirmed that the blocked emails cannot be released. We will be sending an Incident Report to all affected customers..
Oct 11, 09:49 NZDT
Investigating - We have attempted to release the blocked email that was blocked between 16:05hrs and 17:14hrs. The email still shows as blocked in the Email Filtering Management Portal. We have logged a ticket with our 3rd Party Provider to look at this issue and release the email. There will be a delay in the blocked mail reaching its destination - likely to be sent on Friday,

If it was an important email - please resend it again from your mailbox.
Oct 10, 18:32 NZDT
Oct 10, 2019
Emails bouncing back.
Resolved - Issue resolved, monitored fine and we are now releasing emails.

Update at 6.20pm: We have tried to release the blocked emails. There is an issue with blocking them. We are logging a ticket with our 3rd Party vendor to confirm what the root cause was and release all blocked email.
Oct 10, 17:48 NZDT
Monitoring - We believe we have resolved the issue and are monitoring.
Oct 10, 17:17 NZDT
Investigating - Some customers are experiencing email bounce back issues. We have identified the cause but are still investigating.
Oct 10, 17:02 NZDT
Scheduled Maintenance - SASBOSS Web Interface
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:00 NZDT
Scheduled - We have been advised by our Cloud PBX provider that there is upcoming scheduled maintenance in their Data Centre. This may result in the unavailability of SASBOSS web interface.

Calling to and from Access4 numbers, Communicator and other Access4 services will not be affected.
Oct 8, 18:40 NZDT
Scheduled Maintenance: Managed Exchange
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:01 NZDT
Scheduled - We will be undergoing scheduled maintenance on our mail filtering system for Managed Outlook.

There will be no impact to our Managed Outlook service.
Oct 9, 15:33 NZDT
Oct 9, 2019
Scheduled Maintenance: SASBOSS Web Interface
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 NZDT
Scheduled - We have been advised by our Cloud PBX provider that there is upcoming scheduled maintenance in their Data Centre. This may result in the unavailability of SASBOSS web interface.

Calling to and from Access4 numbers, Communicator and other Access4 services will not be affected.
Oct 8, 18:38 NZDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Scheduled Maintenance - Auckland Data Centre
Completed - The scheduled maintenance has been completed.
Oct 4, 15:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 13:00 NZDT
Scheduled - A Lucidity Systems Engineer will be at Auckland Data Centre this afternoon reviewing our infrastructure.
Oct 4, 12:40 NZDT
Schedule Maintenance - Kapua Data Centre
Completed - The scheduled maintenance has been completed.
Oct 4, 00:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 19:30 NZDT
Scheduled - Our engineers will be completing infrastructure maintenance at Kapua Data Centre.

There should be no impact to Lucidity's services.
Oct 1, 18:43 NZDT
Oct 2, 2019

No incidents reported.

Oct 1, 2019
Scheduled Maintenance - Managed Desktop 2017 Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 1, 23:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:30 NZDT
Scheduled - We will be deploying a new node to our Managed Desktop 2017 infrastructure cluster for pre-production tests.

There should be no impact to Lucidity Managed Desktop 2017 services.
Oct 1, 18:40 NZDT
Lucidity 365 currently down.
Resolved - This incident has been resolved.
Oct 1, 15:50 NZDT
Monitoring - Issue is now resolved and we are monitoring the system.
Oct 1, 12:39 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 12:36 NZDT
Investigating - Lucidity 365 currently down, we are investigating.
Oct 1, 12:32 NZDT
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