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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Devoli will be completing planned network maintenance in the Waikato Region. During this period there will a 10 minute outage.
Posted on Sep 4, 17:24 NZST
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 13:15 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:01 NZST
Scheduled - Due to a recent increase of malicious encrypted archive attachments being sent out to end-users and as part of our commitment to support you in protecting your business' security, we will be blocking all inbound encrypted archive attachments (e.g. .rar & .zip files) from 1pm today. There will be no system outage.

If you have any questions, please contact Lucidity Support Desk.
Sep 18, 10:11 NZST
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 NZST
Scheduled - Our Data Centre Provider will be completing an audit on our server racks during this time. There will no impact to Lucidity services.
Sep 11, 12:09 NZST
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 NZST
Scheduled - We will be undertaking urgent patching to all Managed Desktop Application servers this evening. This is due to a recent public security vulnerability. All application servers will be patched this evening. The server reboots will occur at the scheduled time of 02:00 AM.

There will be no impact to Lucidity services whilst we patch the servers.
Sep 15, 18:30 NZST
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 18:24 NZST
Scheduled - Scheduled systems maintenance are being done during this time. No customer outages are intended.
Aug 14, 08:41 NZST
Completed - The scheduled maintenance has been completed.
Sep 15, 18:23 NZST
Scheduled - Work being carried out: UFF is upgrading their software on one of their core network devices.

Impact: Services will incur up to a 10-minute outage.
Sep 3, 14:06 NZST
Resolved - This incident has been resolved.
Sep 15, 18:21 NZST
Update - Voyager have advised that this incident is now resolved and closed.
Sep 15, 18:21 NZST
Monitoring - Voyager have advised that the network service stability has improved, and that their engineers continue to monitor this closely
Sep 9, 19:07 NZST
Investigating - Our ISP, Voyager, has advised that their network is experiencing a significant service disruption and is under urgent investigation.
Sep 9, 15:10 NZST
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Resolved - This incident has been monitored and is now resolved.
Sep 10, 13:20 NZST
Monitoring - Due to an Outage from the Fresh Desk ticketing system this morning, email delivery was delayed on their end. Once the back log is cleared, emails will flow as usual.
Sep 10, 09:10 NZST
Investigating - Our Fresh Desk ticketing system is having a delay in receiving any requests being sent through to support@lucidity.co.nz

Please call our support desk if your request is urgent.
Sep 10, 08:21 NZST
Sep 9, 2020
Sep 8, 2020
Resolved - This incident has now been resolved.

We apologise for the inconvenience.
Sep 8, 09:48 NZST
Update - We are continuing to investigate this issue.
Sep 8, 09:45 NZST
Investigating - Some Managed Desktop customers are experiencing issues with logging into Managed Desktop

We are currently investigating the issue and will provide an update shortly.
Sep 8, 09:23 NZST
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020
Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:01 NZST
Scheduled - Scheduled systems maintenance are being done during this time. No customer outages are intended.
Aug 14, 08:38 NZST