Lucidity Cloud Services Status

All Systems Operational

Managed Desktop 2014 Operational

Managed Desktop 2017 Operational

Skype for Business Operational

Teams Voice Operational

Cloud PBX Operational

Managed Outlook Operational

Internet Services Operational

Lucidity 365 Operational

Office 365 Operational

Dynamics 365 / CRM Operational

Virtual Private Servers Operational

Control Panel / Provisioning Systems Operational

Toll Free Calling Services Operational

Data Backup Services Operational

Managed SharePoint Operational

Cloud Cover Operational

Lucidity Support Desk Operational

Voyager PABX Operational

Other Voice Services Operational

XSYS Live Operational

3rd Party Mail Filtering Operational

3rd Party Fax to Email Operational

Customer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datacentre Service Maintenance / Platform corrective action May 8, 20:30-23:30 NZST

We will be undergoing scheduled maintenance during this time. There will be no impact to any Lucidity Services. This is a notification only.
Posted on May 7, 15:27 NZST

Scheduled Maintenance - Planned Work Maintenance - Voice SBC Migration May 11, 00:00-06:00 NZST

Devoli have stated that this is advisory only and they see no impact to customer services.
Posted on May 6, 14:38 NZST

Scheduled Maintenance - Planned Work Maintenance - Voice SBC Migration May 12, 00:00-06:00 NZST

Devoli have stated that this is advisory only and they see no impact to customer services.
Posted on May 6, 14:40 NZST

Scheduled Maintenance - Lucidity 365 service May 12, 20:00-21:00 NZST

We will be carrying out maintenance on our Lucidity 365 service

During this scheduled time, Lucidity 365 will not be available.
Posted on May 7, 11:51 NZST

Scheduled Maintenance - Datacom Systems Maintenance May 14, 19:00 - May 15, 00:00 NZST

No customer outages are intended.
Posted on May 6, 12:14 NZST

Scheduled Maintenance - Datacom Systems Maintenance May 15, 08:00 - May 16, 20:00 NZST

No customer outages are intended.
Posted on Apr 13, 10:51 NZST

Scheduled Maintenance - Datacom Systems Maintenance May 18, 19:00 - May 19, 00:00 NZST

No customer outages are intended.
Posted on Apr 13, 10:53 NZST

Scheduled Maintenance - Datacom Systems Maintenance May 24, 19:00 - May 25, 00:00 NZST

No customer outages are intended.
Posted on Apr 13, 17:34 NZST

Scheduled Maintenance - Datacom Systems Maintenance May 25, 19:00 - May 26, 00:00 NZST

No customer outages are intended.
Posted on Apr 13, 17:34 NZST

Past Incidents

May 9, 2021

No incidents reported today.

May 8, 2021

Scheduled Maintenance - Voyager Planned Outage

Completed - The scheduled maintenance has been completed.
May 8, 05:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 NZST

Scheduled - Customers will experience intermittent interruptions when logging in to VVP, inbound/outbound calls and registrations.
Apr 27, 17:06 NZST

May 7, 2021

May 6, 2021

Scheduled Maintenance - Datacom Systems Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 21:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 NZST

Scheduled - No customer outages are intended.
Apr 29, 07:59 NZST

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
May 6, 00:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 NZST

Scheduled - We will be undergoing scheduled maintenance during this time.

During this maintenance there will be an one hour outage of your Lucidity services.
Apr 27, 15:13 NZST

May 5, 2021

Scheduled Maintenance - SQL Infrastructure / Managed CRM / Managed Desktop 2017

Completed - The scheduled maintenance has been completed.
May 5, 22:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 NZST

Scheduled - We will be undergoing scheduled maintenance on our hosted SQL environment. This will impact the following systems:

- MYOB EXO databases will be unavailable for up to 30 minutes
- Managed CRM will be unavailable for up to 30 minutes

The Managed Desktop Service will be available during this scheduled maintenance window.
Apr 30, 15:37 NZST

Scheduled Maintenance - Datacom Systems Maintenance

Completed - The scheduled maintenance has been completed.
May 5, 20:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 NZST

Scheduled - No customer outages are intended.
Apr 27, 16:23 NZST

Scheduled Maintenance - Devoli Planned Work: Auckland

Completed - The scheduled maintenance has been completed.
May 5, 16:12 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:12 NZST

Scheduled - There may be multiple service disruptions each up to 15mins within the maintenance window.
Apr 27, 13:13 NZST

May 4, 2021

Lucidity Managed Desktop - Partial Outage

Resolved - This incident has been resolved.
May 4, 18:40 NZST

Monitoring - A fix has been implemented and Managed Desktop logins are now working. We will monitor the service for the next two hours.
May 4, 12:36 NZST

Investigating - We are currently investigating this issue.

Impact is new Managed Desktop sessions are unable to login.
May 4, 12:25 NZST

Managed Desktop 2017 - Unable to sign in

Resolved - This incident has been resolved.
May 4, 15:40 NZST

Update - Managed Desktop services have now been restored. We are continuing to monitor and ensure the issue is fully resolved.

A full post incident review will be undertaken to understand root cause.

We appreciate your patience this morning.
Apr 16, 09:56 NZST

Update - We are continuing to monitor for any further issues.
Apr 16, 09:55 NZST

Monitoring - Managed Desktop services have now been restored. We are continuing to monitor and ensure the issue is fully resolved.

A full post incident review will be undertaken to understand root cause.

We appreciate your patience this morning.
Apr 16, 09:11 NZST

Update - We are continuing to work on a fix for this issue.
Apr 16, 08:28 NZST

Update - We are continuing to work on a fix for this issue.
Apr 16, 07:53 NZST

Update - We are continuing to work on a fix for this issue.
Apr 16, 07:29 NZST

Update - We are continuing work to resolve this issue, we estimate that services will be restored in 30-60 minutes.
Please note that this only affects new logins and if you are currently logged in please stay logged in.
Apr 16, 07:28 NZST

Identified - The issue has been identified and a fix is being implemented.
Apr 16, 06:26 NZST

Datacentre Service Maintenance / Platform corrective action

Completed - The scheduled maintenance has been completed.
May 4, 14:42 NZST

Scheduled - We will be undergoing scheduled maintenance during this time. There will be no impact to any Lucidity Services. This is a notification only.
Apr 30, 14:59 NZST

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
Apr 30, 23:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 NZST

Scheduled - We will be undertaking scheduled maintenance at the Kapua Data Centre over this time.

There will be no expected outage to our Lucidity services.
Apr 27, 14:55 NZST

Scheduled Maintenance - Emergency Hazard: Voice

Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 NZST

Scheduled - This is advisory only. Devoli foresee no impact to customer services.
Apr 29, 07:55 NZST

Apr 29, 2021

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
Apr 29, 20:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 17:00 NZST

Scheduled - We will be undertaking scheduled maintenance at the Kapua Data Centre over this time.

There will be no expected outage to our Lucidity services.
Apr 28, 14:14 NZST

Degraded Performance - Cloud PBX

Resolved - This incident has been resolved.
Apr 29, 07:53 NZST

Investigating - Access4 have confirmed that some outbound calls cannot be connected are they are investigating this issue.
Apr 19, 13:06 NZST

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.