All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Voyager PABX Operational
Other Voice Services Operational
XSYS Live Operational
3rd Party Mail Filtering Operational
3rd Party Fax to Email Operational
Customer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time. There will be no impact to any Lucidity Services. This is a notification only.
Posted on May 7, 15:27 NZST
Devoli have stated that this is advisory only and they see no impact to customer services.
Posted on May 6, 14:38 NZST
Devoli have stated that this is advisory only and they see no impact to customer services.
Posted on May 6, 14:40 NZST
We will be carrying out maintenance on our Lucidity 365 service

During this scheduled time, Lucidity 365 will not be available.
Posted on May 7, 11:51 NZST
No customer outages are intended.
Posted on May 6, 12:14 NZST
No customer outages are intended.
Posted on Apr 13, 10:51 NZST
No customer outages are intended.
Posted on Apr 13, 10:53 NZST
No customer outages are intended.
Posted on Apr 13, 17:34 NZST
No customer outages are intended.
Posted on Apr 13, 17:34 NZST
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 NZST
Scheduled - Customers will experience intermittent interruptions when logging in to VVP, inbound/outbound calls and registrations.
Apr 27, 17:06 NZST
May 7, 2021
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 21:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 NZST
Scheduled - No customer outages are intended.
Apr 29, 07:59 NZST
Completed - The scheduled maintenance has been completed.
May 6, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 NZST
Scheduled - We will be undergoing scheduled maintenance during this time.

During this maintenance there will be an one hour outage of your Lucidity services.
Apr 27, 15:13 NZST
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 NZST
Scheduled - We will be undergoing scheduled maintenance on our hosted SQL environment. This will impact the following systems:

- MYOB EXO databases will be unavailable for up to 30 minutes
- Managed CRM will be unavailable for up to 30 minutes

The Managed Desktop Service will be available during this scheduled maintenance window.
Apr 30, 15:37 NZST
Completed - The scheduled maintenance has been completed.
May 5, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 NZST
Scheduled - No customer outages are intended.
Apr 27, 16:23 NZST
Completed - The scheduled maintenance has been completed.
May 5, 16:12 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:12 NZST
Scheduled - There may be multiple service disruptions each up to 15mins within the maintenance window.
Apr 27, 13:13 NZST
May 4, 2021
Resolved - This incident has been resolved.
May 4, 18:40 NZST
Monitoring - A fix has been implemented and Managed Desktop logins are now working. We will monitor the service for the next two hours.
May 4, 12:36 NZST
Investigating - We are currently investigating this issue.

Impact is new Managed Desktop sessions are unable to login.
May 4, 12:25 NZST
Resolved - This incident has been resolved.
May 4, 15:40 NZST
Update - Managed Desktop services have now been restored. We are continuing to monitor and ensure the issue is fully resolved.

A full post incident review will be undertaken to understand root cause.

We appreciate your patience this morning.
Apr 16, 09:56 NZST
Update - We are continuing to monitor for any further issues.
Apr 16, 09:55 NZST
Update - Managed Desktop services have now been restored. We are continuing to monitor and ensure the issue is fully resolved.

A full post incident review will be undertaken to understand root cause.

We appreciate your patience this morning.
Apr 16, 09:54 NZST
Monitoring - Managed Desktop services have now been restored. We are continuing to monitor and ensure the issue is fully resolved.

A full post incident review will be undertaken to understand root cause.

We appreciate your patience this morning.
Apr 16, 09:11 NZST
Update - We are continuing to work on a fix for this issue.
Apr 16, 08:28 NZST
Update - We are continuing to work on a fix for this issue.
Apr 16, 07:53 NZST
Update - We are continuing to work on a fix for this issue.
Apr 16, 07:29 NZST
Update - We are continuing work to resolve this issue, we estimate that services will be restored in 30-60 minutes.
Please note that this only affects new logins and if you are currently logged in please stay logged in.
Apr 16, 07:28 NZST
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 06:26 NZST
Completed - The scheduled maintenance has been completed.
May 4, 14:42 NZST
Scheduled - We will be undergoing scheduled maintenance during this time. There will be no impact to any Lucidity Services. This is a notification only.
Apr 30, 14:59 NZST
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 NZST
Scheduled - We will be undertaking scheduled maintenance at the Kapua Data Centre over this time.

There will be no expected outage to our Lucidity services.
Apr 27, 14:55 NZST
Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 NZST
Scheduled - This is advisory only. Devoli foresee no impact to customer services.
Apr 29, 07:55 NZST
Apr 29, 2021
Completed - The scheduled maintenance has been completed.
Apr 29, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 17:00 NZST
Scheduled - We will be undertaking scheduled maintenance at the Kapua Data Centre over this time.

There will be no expected outage to our Lucidity services.
Apr 28, 14:14 NZST
Resolved - This incident has been resolved.
Apr 29, 07:53 NZST
Investigating - Access4 have confirmed that some outbound calls cannot be connected are they are investigating this issue.
Apr 19, 13:06 NZST
Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.