All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Voyager PABX Operational
Other Voice Services Operational
XSYS Live Operational
3rd Party Mail Filtering Operational
3rd Party Fax to Email Operational
Customer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Network Provider, Devoli, have advised that there will be a planned Unison Fibre outage during this maintenance period.
Posted on Jul 8, 18:14 NZST
We will be undergoing scheduled maintenance on the Lucidity Control Panel. During this maintenance window, the Control Panel will be unavailable for password resets or provisioning requests.

If you need an emergency password reset - please call Lucidity Support on +64 9 377 2227
Posted on Jul 7, 12:21 NZST
We will be undergoing scheduled maintenance on our Skype for Business / Managed Lync servers. There will be multiple 5 minute service outages during this maintenance window.

If you would like us to redirect your 0800 numbers to a different number during this maintenance window - please log a service request via support@lucidity.co.nz.
Posted on Jul 7, 12:12 NZST
Our network provider, Kordia, have advised that there will be a planned maintenance window. During this time up to four outages of between 5 seconds and 5 minutes may be experienced.
Posted on Jul 9, 16:47 NZST
Scheduled maintenance will be undertaken at Kapua Data Centre during this period. This will be completed by our Data Centre IT Provider and they have advised that there will be no impact to customer services.
Posted on Jun 15, 18:38 NZST
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020
Resolved - This incident has been resolved.
Jul 4, 16:57 NZST
Monitoring - A fix has been implemented and we are monitoring the system.
Jul 4, 13:52 NZST
Investigating - We are currently investigating this issue.
Jul 4, 12:45 NZST
Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 22:03 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 19:02 NZST
Scheduled - Our Engineers will be on site, carrying out scheduled maintenance in our Auckland Data Centre.

No services should be affected.
Jun 30, 13:07 NZST
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 NZST
Scheduled - We will be carrying out scheduled maintenance on our Skype for Business services.

During this time, the Skype for Business service will be unavailable for approximately one hour
Jun 16, 11:55 NZST
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.