Monitoring - We continue to work with Microsoft on the resolution of the Start button / Taskbar freezing incident. At Microsoft’s request, we have deployed targeted changes to the Managed Desktop environment and are measuring the outcome of these changes this week to see if they resolve the incident.

If you experience this issue, please contact the Lucidity Helpdesk (0800 467 833) who will provide you with a workaround.
Apr 17, 11:59 NZST
Managed Desktop 2014 Operational
Managed Desktop 2017 Degraded Performance
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
If you are a Skype for Business or Cloud PBX customer, please let us know before Wednesday 17 April 2019 if you need any custom call flows or greetings set up during the holiday period (Easter) and Anzac Day.

Please log your request via support@lucidity.co.nz.

All calls will automatically go to the after-hours call flows on the Statutory days.
Posted on Apr 12, 11:36 NZST
We will be undergoing on site infrastructure maintenance.
There will be no impact to our services.
Posted on Apr 17, 17:15 NZST
We will be migrating our DNS for the domain virtual-apps.net to Azure.
This domain is core to a number of our customer facing services.
There is no predicted customer impact with this change
Posted on Apr 16, 11:31 NZST
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Resolved - This incident has now been resolved. We have tested our call flows and they are connecting to our Contact Centre.
Apr 11, 09:03 NZST
Identified - We have been advised by our 3rd party provider Call Centre that their phone line is down. We have set up a temporary call to one of our mobile phones.
Apr 10, 17:37 NZST
Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:01 NZST
Scheduled - We will be deploying Lucidity 365's updates for April. Refer to the following link for more details: https://www.lucidity.co.nz/lucidity-365-april-2019-update

If you are unable to access your environment, please refresh your page.
Apr 9, 15:23 NZST
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:01 NZST
Scheduled - We will be deploying a software upgrade to Cloud Cover. There will be no impact to end users.
Apr 9, 15:09 NZST
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:01 NZST
Scheduled - Lucidity will be performing updates to their Skype for Business certificates. During this time the service will be degraded.
Mar 22, 11:42 NZDT
Apr 9, 2019

No incidents reported.

Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 20:01 NZDT
Scheduled - Lucidity has identified a Microsoft bug that has been impacting the performance of our Managed Desktop environments. To re-mediate this bug, we need to clean up all application servers.

This weekend we will be running scripts to clean up the Managed Desktop environment. There will be no outage to the Managed Desktop 2017 services. The task will consume CPU so users may experience small delays in responsiveness.
Apr 5, 15:56 NZDT
Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019
Resolved - There was a reported network outage for the greater Wellington region between 09:00 - 09:20am this morning. The outage impacted all internet services for that region. The issues has since been resolved.
Apr 5, 10:20 NZDT