Outlook freezing or hanging.
Monitoring - A fix has been provided by Microsoft and is currently under test. We plan to monitor the fix until 10 January and if there are no issues, roll out the fix to the impacted devices. Note - this is only for Outlook that is connecting to Office 365 Mail.
Jan 7, 18:15 NZDT
Investigating - Lucidity have noticed a trend with Microsoft Outlook hanging or not responding with Microsoft Exchange Online services.
This is occurring both inside the Lucidity Managed Desktop and outside on standalone machines.
If you are noticing this issue please call our support desk so that we can provide the extent and feedback to Microsoft.
Dec 21, 13:54 NZDT
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Degraded Performance
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance: Managed Desktop 2017 Gateway Servers Jan 20, 20:00-23:00 NZDT
The Managed Desktop 2017 Gateway infrastructure will undergo critical patching this evening. During this scheduled time, end-users will experience multiple (2 second) disconnects from Managed Desktop 2017.
Posted on Jan 20, 12:29 NZDT
Past Incidents
Jan 21, 2020

No incidents reported today.

Jan 20, 2020
Unplanned Outage - Lucidity 365
Resolved - This incident has now been resolved. Lucidity 365 is now available for all customers. If you do experience any issues - please call Lucidity Support Desk.
Jan 20, 07:45 NZDT
Update - We are continuing to investigate this issue.
Jan 20, 07:29 NZDT
Investigating - We are aware that Lucidity 365 is unavailable. Our engineers are investigating.
Jan 20, 06:44 NZDT
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Managed Desktop, issues with connectivity
Resolved - This incident has been resolved.
Jan 16, 11:54 NZDT
Monitoring - Managed Desktop services are available and affected user can logon again. If you are still experiencing issues please contact our Support Desk.
Jan 16, 10:57 NZDT
Update - Engineers are investigating reports that users are unable to connect back into Managed Desktop.
Jan 16, 10:46 NZDT
Investigating - Engineers are investigating partially outage affecting Managed Desktop Services.
Jan 16, 10:30 NZDT
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020
Degraded Performance - Hamilton Data Centre Network services
Resolved - This incident has been resolved and confirmed by our Network Provider. If you experience any issues - please call Lucidity Support (0800 502 055).
Jan 11, 21:54 NZDT
Identified - We have had to rollback to our primary network due to Managed Desktop becoming unavailable for some of our customers. The network issue is still outstanding so end-users may continue to experience the intermittent disconnections.
Jan 11, 12:54 NZDT
Monitoring - Our Network IT Provider are investigating the issue. Lucidity has failed over to our secondary Data Centre Network connection to resolve the intermittent issues. We will failback to our primary network once we have received confirmation that the issue has been resolved.
Jan 11, 12:35 NZDT
Investigating - We are currently investigating the network issues that are occurring at our Hamilton Data Centre. End-users may be experiencing intermittent connectivity disruption and performance degradation of access to Lucidity cloud services (Managed Desktop 2017 and Virtual Servers).
Jan 11, 12:06 NZDT
Jan 10, 2020
Managed Outlook - potential delays with inbound and outbound emails
Resolved - This incident has been resolved. Customers that were affected have been contacted and confirmed that they are no longer experiencing delays.
Jan 10, 12:04 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 13:12 NZDT
Investigating - Managed Outlook customers may be experiencing delays with inbound and outbound emails.

Lucidity Engineers are currently investigating
Jan 9, 11:38 NZDT
Jan 8, 2020

No incidents reported.

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