Scheduled maintenance will be undertaken at Kapua Data Centre during this period. This will be completed by our Data Centre IT Provider and they have advised that there will be no impact to customer services.
Mar 19, 17:05 NZDT
The Lucidity Support Desk is fully operational this week. Our priority is supporting our customers who have been confirmed as Business Essential Services.
Thank you for your patience.
Mar 30, 12:14 NZDT
We are aware that all phone lines are experiencing higher than normal load today. If you are unable to contact us via our Support Desk contact numbers - please email firstname.lastname@example.org.
We have additional resources assigned to our Support Desk today and we will call you back as soon as we can.
This incident has been resolved. If you do experience issues with Managed Desktop - please call our Support Desk.
Mar 30, 12:12 NZDT
We have verified that our Managed Desktop infrastructure is operational. Due to the increase of traffic on the network, we will continue to monitor this service closely with additional sensor alerts over the next two days.
If you do have any issues, please call our Support Desk and provide the following information:
- How many users are impacted - is it multiple remote sites or just one user? - Are you attached to the internet via wifi or ethernet cable?
This incident will remain open and in a monitoring state for the next two days.
Mar 24, 10:57 NZDT
We are aware that some users have been disconnected from Managed Desktop 2017 within the last 30 minutes. If this happens please try and log back in again. We are currently investigating the issue.
Please also note IT Telecommunications are reporting increased traffic on their network today.
Mar 24, 09:49 NZDT
This incident has been resolved.
Mar 25, 17:51 NZDT
This appears to be an issue for a small set of users which we believe may be due to current loadings. We have escalated with the provider for further investigation. If you are affected please email email@example.com.
Mar 25, 17:37 NZDT
We are currently investigating this issue. The next update will be sent out by 5.30pm
Mar 25, 17:04 NZDT
The scheduled maintenance has been completed.
Mar 23, 07:00 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:00 NZDT
Reminder - Lucidity Control Panel will be upgraded this weekend and will be unavailable.
Please note that we have brought forward the start time to 2pm today.
If you have an urgent provisioning request - please contact the Lucidity Support Desk who can compete the change in the back-end systems. You will not be charged for the change.
Mar 20, 09:27 NZDT
We will be upgrading our Lucidity Control Panel with new software enhancements. During this time, the Control Panel will not be accessible. If an urgent change is required during this time, please call Lucidity Support Desk who will complete it for you.
Further communications will be sent out next week, advising you of the changes that will take effect from 18 March 2020.
Mar 5, 16:33 NZDT