Monitoring - We continue to work with Microsoft on the resolution of the Start button / Taskbar freezing incident. At Microsoft’s request, we have deployed targeted changes to the Managed Desktop environment and are measuring the outcome of these changes this week to see if they resolve the incident.
If you experience this issue, please contact the Lucidity Helpdesk (0800 467 833) who will provide you with a workaround.
Apr 17, 11:59 NZST
If you are a Skype for Business or Cloud PBX customer, please let us know before Wednesday 17 April 2019 if you need any custom call flows or greetings set up during the holiday period (Easter) and Anzac Day.
We will be migrating our DNS for the domain virtual-apps.net to Azure. This domain is core to a number of our customer facing services. There is no predicted customer impact with this change
Apr 16, 11:31 NZST
The scheduled maintenance has been completed.
Apr 8, 05:00 NZST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 20:01 NZDT
Lucidity has identified a Microsoft bug that has been impacting the performance of our Managed Desktop environments. To re-mediate this bug, we need to clean up all application servers.
This weekend we will be running scripts to clean up the Managed Desktop environment. There will be no outage to the Managed Desktop 2017 services. The task will consume CPU so users may experience small delays in responsiveness.
Apr 5, 15:56 NZDT
There was a reported network outage for the greater Wellington region between 09:00 - 09:20am this morning. The outage impacted all internet services for that region. The issues has since been resolved.
Apr 5, 10:20 NZDT