All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Voyager PABX Operational
Other Voice Services Operational
XSYS Live Operational
3rd Party Mail Filtering Operational
3rd Party Fax to Email Operational
Customer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be decommissioning legacy infrastructure during this time.

No customer impact is expected
Posted on Nov 24, 13:15 NZDT
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:01 NZDT
Scheduled - We will be carrying out maintenance on our Lucidity Control Panel.

During this time the Control Panel will not be accessible. If an urgent change is required during this time, please call Lucidity Support who will complete the change for you.
Nov 20, 12:47 NZDT
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - SASBOSS have advised that this issue is resolved. We have tested with one of our impacted customers and can confirm that it is resolved.
Nov 23, 16:54 NZDT
Investigating - We are aware that there is an unscheduled voice services outages with Cloud PBX. SASBOSS engineers are working on this issue with the highest priority.
Nov 23, 16:43 NZDT
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 NZDT
Scheduled - Scheduled maintenance will be undertaken at Kapua Data Centre during this period. This will be completed by our Data Centre IT Provider and they have advised that there will be no impact to customer services.
Oct 29, 17:09 NZDT
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 NZDT
Scheduled - Devoli will be performing maintenance work in Mayoral Drive.
Nov 17, 11:04 NZDT
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 NZDT
Scheduled - Scheduled Data Centre maintenance will be done during this time. No customer outages are intended.
Nov 17, 12:28 NZDT
Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 NZDT
Scheduled - We will be carrying out scheduled maintenance on our Lucidity Cloud Cover product.

No customer impact is expected.
Nov 13, 11:58 NZDT
Resolved - This incident has been resolved and the system is working.
To see the queues please log out of Communicator, and sign back in
Nov 18, 09:18 NZDT
Investigating - We are aware that the following error appears in Communicator:

"Call settings and calling from phone are unavailable. Please check your network connection. If the problem persists please contact your service provider"

The system is operational and you can make outbound calls and receive inbound calls via Communicator

We have logged a ticket with Access4 and they have advised that they are aware of this issue and they are investigating.

Further update to come.
Nov 18, 09:08 NZDT
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:01 NZDT
Scheduled - Devoli will be performing maintenance work in Mayoral Drive. The work will continue on 19 November from 02:00 hours to 08:00 hours.
Nov 17, 11:03 NZDT
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.