All Systems Operational
Managed Desktop 2014 Operational
Managed Desktop 2017 Operational
Skype for Business Operational
Teams Voice Operational
Cloud PBX Operational
Managed Outlook Operational
Internet Services Operational
Lucidity 365 Operational
Office 365 Operational
Dynamics 365 / CRM Operational
Virtual Private Servers Operational
Control Panel / Provisioning Systems Operational
Toll Free Calling Services Operational
Data Backup Services Operational
Managed SharePoint Operational
Cloud Cover Operational
Lucidity Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 NZDT
Scheduled - Affected Infrastructure
Components: xDSL / UFB / RBI Handovers - New Zealand
Locations: Northpower NGA DHCP, Northpower Whangarei NGA

Details:
As part of our 2019 network upgrade program, we are performing maintenance work in Whangarei that will involve hardware upgrade.

There will be interruptions to UFB services ( Northpower) and dedicated customer layer 2 services during the maintenance window with some connections unavailable for up to 30-40 minutes during this time.
Dec 2, 14:00 NZDT
Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - This incident has been resolved.
Dec 3, 08:43 NZDT
Update - We are continuing to investigate this issue.
Dec 3, 07:54 NZDT
Investigating - Our support ticket logging system is currently experiencing delays in receiving your requests. For any urgent requests please phone.
Dec 3, 07:51 NZDT
Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 13:54 NZDT
Update - We are continuing to monitor for any further issues.
Nov 27, 17:23 NZDT
Monitoring - Our engineers have identified the causes and rectified. Testing has been fine and we are monitoring.
Nov 27, 17:22 NZDT
Update - Our engineers are still continuing to investigate the performance with Managed Desktop 2017 and will continue to investigate this evening. Our Support Desk will open at 7am on Tuesday morning. If you have any issues - please call us on +64 9 377 2227.
Nov 25, 17:28 NZDT
Investigating - We are currently investigating the degradation of performance for some Managed Desktop users. Symptoms displayed are:

1. Login process is slow
2. Opening files is slow
Nov 25, 13:19 NZDT
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 NZDT
Scheduled - Possible 30 minute outage between 1am and 5am.
Affected Infrastructure
Components: xDSL / UFB / RBI Handovers.
Locations: UFF Tauranga NGA
Nov 26, 13:13 NZDT
Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 01:00 NZDT
Scheduled - Affected Infrastructure
Components: xDSL / UFB / RBI Handovers - New Zealand
Locations: UFF Hamilton NGA
UFF is upgrading the software on one of their core network devices. During this time, the services linked within the area above will incur up to a 30-minute outage.
Nov 26, 13:16 NZDT
Nov 27, 2019
Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 19:00 NZDT
Scheduled - There is no expected impact to customers during this work.
Singer Electrical will be conducting a PDU inspection on internal components.
Nov 26, 13:08 NZDT
Nov 26, 2019

No incidents reported.

Nov 25, 2019
Completed - The scheduled maintenance has been completed.
Nov 25, 23:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:00 NZDT
Scheduled - The Managed Desktop 2017 Gateway servers will be rebooted this evening, to resolve the issue where users were receiving a "Remote Desktop Services is busy message" when logging into the environment.

During this scheduled time, end-users will experience multiple (2 second) disconnects from Managed Desktop 2017.
Nov 25, 11:23 NZDT
Nov 24, 2019

No incidents reported.