Lucidity Cloud Services Status

All Systems Operational

Managed Desktop 2014 Operational

Managed Desktop 2017 Operational

Skype for Business Operational

Teams Voice Operational

Cloud PBX Operational

Managed Outlook Operational

Internet Services Operational

Lucidity 365 Operational

Office 365 Operational

Dynamics 365 / CRM Operational

Virtual Private Servers Operational

Control Panel / Provisioning Systems Operational

Toll Free Calling Services Operational

Data Backup Services Operational

Managed SharePoint Operational

Cloud Cover Operational

Lucidity Support Desk Operational

Voyager PABX Operational

Other Voice Services Operational

XSYS Live Operational

3rd Party Mail Filtering Operational

3rd Party Fax to Email Operational

Customer Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Devoli Network Sep 22, 01:00-05:00 NZST

Devoli will be completing planned network maintenance in the Waikato Region. During this period there will a 10 minute outage.
Posted on Sep 4, 17:24 NZST

Past Incidents

Sep 19, 2020

No incidents reported today.

Sep 18, 2020

Scheduled Maintenance - Managed Outlook

Completed - The scheduled maintenance has been completed.
Sep 18, 13:15 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:01 NZST

Scheduled - Due to a recent increase of malicious encrypted archive attachments being sent out to end-users and as part of our commitment to support you in protecting your business' security, we will be blocking all inbound encrypted archive attachments (e.g. .rar & .zip files) from 1pm today. There will be no system outage.

If you have any questions, please contact Lucidity Support Desk.
Sep 18, 10:11 NZST

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Scheduled Maintenance - Kapua Data Centre

Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 NZST

Scheduled - Our Data Centre Provider will be completing an audit on our server racks during this time. There will no impact to Lucidity services.
Sep 11, 12:09 NZST

Urgent Scheduled Maintenance - Managed Desktop Environment

Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 NZST

Scheduled - We will be undertaking urgent patching to all Managed Desktop Application servers this evening. This is due to a recent public security vulnerability. All application servers will be patched this evening. The server reboots will occur at the scheduled time of 02:00 AM.

There will be no impact to Lucidity services whilst we patch the servers.
Sep 15, 18:30 NZST

Sep 15, 2020

Scheduled maintenance - Datacom Kapua Data Centre Monday 14 September 2020

Completed - The scheduled maintenance has been completed.
Sep 15, 18:24 NZST

Scheduled - Scheduled systems maintenance are being done during this time. No customer outages are intended.
Aug 14, 08:41 NZST

Scheduled Maintenance - Devoli Network

Completed - The scheduled maintenance has been completed.
Sep 15, 18:23 NZST

Scheduled - Work being carried out: UFF is upgrading their software on one of their core network devices.

Impact: Services will incur up to a 10-minute outage.
Sep 3, 14:06 NZST

Intermittent Service Disruption - Voyager Network

Resolved - This incident has been resolved.
Sep 15, 18:21 NZST

Update - Voyager have advised that this incident is now resolved and closed.
Sep 15, 18:21 NZST

Monitoring - Voyager have advised that the network service stability has improved, and that their engineers continue to monitor this closely
Sep 9, 19:07 NZST

Investigating - Our ISP, Voyager, has advised that their network is experiencing a significant service disruption and is under urgent investigation.
Sep 9, 15:10 NZST

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

Fresh Desk Ticketing System Degraded Performance

Resolved - This incident has been monitored and is now resolved.
Sep 10, 13:20 NZST

Monitoring - Due to an Outage from the Fresh Desk ticketing system this morning, email delivery was delayed on their end. Once the back log is cleared, emails will flow as usual.
Sep 10, 09:10 NZST

Investigating - Our Fresh Desk ticketing system is having a delay in receiving any requests being sent through to support@lucidity.co.nz

Please call our support desk if your request is urgent.
Sep 10, 08:21 NZST

Sep 9, 2020

Sep 8, 2020

Unplanned Outage - Managed Desktop

Resolved - This incident has now been resolved.

We apologise for the inconvenience.
Sep 8, 09:48 NZST

Update - We are continuing to investigate this issue.
Sep 8, 09:45 NZST

Investigating - Some Managed Desktop customers are experiencing issues with logging into Managed Desktop

We are currently investigating the issue and will provide an update shortly.
Sep 8, 09:23 NZST

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

Scheduled maintenance - Datacom Kapua Data Centre Saturday 5 September 2020

Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:01 NZST

Scheduled - Scheduled systems maintenance are being done during this time. No customer outages are intended.
Aug 14, 08:38 NZST