Lucidity Cloud Services Status

All Systems Operational

Managed Desktop 2014 Operational

Managed Desktop 2017 Operational

Skype for Business Operational

Teams Voice Operational

Cloud PBX Operational

Managed Outlook Operational

Internet Services Operational

Lucidity 365 Operational

Office 365 Operational

Dynamics 365 / CRM Operational

Virtual Private Servers Operational

Control Panel / Provisioning Systems Operational

Toll Free Calling Services Operational

Data Backup Services Operational

Managed SharePoint Operational

Cloud Cover Operational

Lucidity Support Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

Scheduled Maintenance Devoli Whangarei CM-2543)

Completed - The scheduled maintenance has been completed.
Dec 6, 05:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 NZDT

Scheduled - Affected Infrastructure
Components: xDSL / UFB / RBI Handovers - New Zealand
Locations: Northpower NGA DHCP, Northpower Whangarei NGA

Details:
As part of our 2019 network upgrade program, we are performing maintenance work in Whangarei that will involve hardware upgrade.

There will be interruptions to UFB services ( Northpower) and dedicated customer layer 2 services during the maintenance window with some connections unavailable for up to 30-40 minutes during this time.
Dec 2, 14:00 NZDT

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Lucidity Support Desk - Experiencing delays

Resolved - This incident has been resolved.
Dec 3, 08:43 NZDT

Update - We are continuing to investigate this issue.
Dec 3, 07:54 NZDT

Investigating - Our support ticket logging system is currently experiencing delays in receiving your requests. For any urgent requests please phone.
Dec 3, 07:51 NZDT

Dec 2, 2019

Managed Desktop 2017 - Degradation of Performance

Resolved - This incident has been resolved.
Dec 2, 13:54 NZDT

Update - We are continuing to monitor for any further issues.
Nov 27, 17:23 NZDT

Monitoring - Our engineers have identified the causes and rectified. Testing has been fine and we are monitoring.
Nov 27, 17:22 NZDT

Update - Our engineers are still continuing to investigate the performance with Managed Desktop 2017 and will continue to investigate this evening. Our Support Desk will open at 7am on Tuesday morning. If you have any issues - please call us on +64 9 377 2227.
Nov 25, 17:28 NZDT

Investigating - We are currently investigating the degradation of performance for some Managed Desktop users. Symptoms displayed are:

1. Login process is slow
2. Opening files is slow
Nov 25, 13:19 NZDT

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

UFF Scheduled Maintenance: Bay of Plenty Region

Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 NZDT

Scheduled - Possible 30 minute outage between 1am and 5am.
Affected Infrastructure
Components: xDSL / UFB / RBI Handovers.
Locations: UFF Tauranga NGA
Nov 26, 13:13 NZDT

Nov 28, 2019

UFF Scheduled Maintenance: Waikato Region

Completed - The scheduled maintenance has been completed.
Nov 28, 05:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 01:00 NZDT

Scheduled - Affected Infrastructure
Components: xDSL / UFB / RBI Handovers - New Zealand
Locations: UFF Hamilton NGA
UFF is upgrading the software on one of their core network devices. During this time, the services linked within the area above will incur up to a 30-minute outage.
Nov 26, 13:16 NZDT

Nov 27, 2019

Kapua planned Data centre maintenance (CM-2536)

Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 19:00 NZDT

Scheduled - There is no expected impact to customers during this work.
Singer Electrical will be conducting a PDU inspection on internal components.
Nov 26, 13:08 NZDT

Nov 26, 2019

No incidents reported.

Nov 25, 2019

Scheduled Maintenance: Managed Desktop 2017 Gateway Servers

Completed - The scheduled maintenance has been completed.
Nov 25, 23:30 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:00 NZDT

Scheduled - The Managed Desktop 2017 Gateway servers will be rebooted this evening, to resolve the issue where users were receiving a "Remote Desktop Services is busy message" when logging into the environment.

During this scheduled time, end-users will experience multiple (2 second) disconnects from Managed Desktop 2017.
Nov 25, 11:23 NZDT

Nov 24, 2019

No incidents reported.