Previous incidents

July 2024
No incidents reported
June 2024
Jun 26, 2024
1 incident

Webex/Sassboss outage

Resolved Jun 26 at 10:00am NZST

We are writing to inform you that we are currently experiencing a global outage with Webex and Sassboss. We understand the inconvenience this may cause and we sincerely apologize for any disruption to your operations.

Our team has been in direct contact with the Sassboss team and we can confirm that this is a global outage affecting all users. The Sassboss team are actively working on a resolution.

We will continue to provide updates as we learn more about the situation. Your patience ...

Jun 14, 2024
1 incident

Phishing campaign impacting organisations and New Zealanders

Resolved Jun 14 at 05:08pm NZST

Compromised accounts are being used to send phishing emails from trusted or known contacts. These emails are being sent using Microsoft OneDrive/SharePoint sharing invitations, to redirect users to malicious websites, steal your login details and gain access to your account.


New Zealanders are urged to be mindful of any invitation emails with sharing links, especially from external senders. If you receive one at your workplace, please report it to our Support desk so we can further inv...

May 2024
May 08, 2024
1 incident

Azure Virtual Desktop services

Resolved May 08 at 09:05am NZST

At approximately 8:40 AM, our AVD platform experienced performance issues. Our senior engineers have been diligently investigating the cause of these degraded services. We are pleased to inform you that all services are now back online and functioning normally.

We can also confirm that AVD is now operating as expected. We apologize for any inconvenience this may have caused and appreciate your understanding.

Should you encounter any further issues, please do not hesitate to contact our ...

May 02, 2024
1 incident

Azure Virtual Desktop Services

Resolved May 02 at 05:48pm NZST

On May 2, 2025, at approximately 4:30pm, we experienced a brief connectivity issue with Microsoft Azure. This resulted in some users being unable to sign into Azure Virtual Desktop (AVD) for approximately 20-40 minutes. We are pleased to inform you that Microsoft has now confirmed that all services are back online and functioning normally.

We can also confirm that AVD is now operating as expected. We apologize for any inconvenience this may have caused and appreciate your understanding.

...