Previous incidents

We are aware of the ongoing IT infrastructure issues impacting various services globally. We want to assure our customers that our platform utilise SentinelOne and our systems continue to be secure and unaffected. Our team is continuously monitoring the situation to ensure the reliability and integrity of our services. Rest assured, we are committed to providing uninterrupted protection and service to our customers.

If you encounter any issues, please do not hesitate to contact our support l...

We are writing to inform you that we are currently experiencing a global outage with Webex and Sassboss. We understand the inconvenience this may cause and we sincerely apologize for any disruption to your operations.

Our team has been in direct contact with the Sassboss team and we can confirm that this is a global outage affecting all users. The Sassboss team are actively working on a resolution.

We will continue to provide updates as we learn more about the situation. Your patience ...

Compromised accounts are being used to send phishing emails from trusted or known contacts. These emails are being sent using Microsoft OneDrive/SharePoint sharing invitations, to redirect users to malicious websites, steal your login details and gain access to your account.

 
New Zealanders are urged to be mindful of any invitation emails with sharing links, especially from external senders. If you receive one at your workplace, please report it to our Support desk so we can further inv...

At approximately 8:40 AM, our AVD platform experienced performance issues. Our senior engineers have been diligently investigating the cause of these degraded services. We are pleased to inform you that all services are now back online and functioning normally.

We can also confirm that AVD is now operating as expected. We apologize for any inconvenience this may have caused and appreciate your understanding.

Should you encounter any further issues, please do not hesitate to contact our ...

On May 2, 2025, at approximately 4:30pm, we experienced a brief connectivity issue with Microsoft Azure. This resulted in some users being unable to sign into Azure Virtual Desktop (AVD) for approximately 20-40 minutes. We are pleased to inform you that Microsoft has now confirmed that all services are back online and functioning normally.

We can also confirm that AVD is now operating as expected. We apologize for any inconvenience this may have caused and appreciate your understanding.

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