Previous incidents

July 2023
Jul 17, 2023
1 incident

Support Desk Ticket System - Degraded Performance

Resolved Jul 17 at 11:40am NZST

Any emails sent to support@lucidity.co.nz between 6pm on Thursday 13 July and 10am Monday 17 July have not created tickets in our system. We are currently working to recover the lost tickets and ticket updates. If you need assistance with a ticket in the meantime, please don't hesitate to call.

June 2023
No incidents reported
May 2023
May 26, 2023
1 incident

Azure Virtual Desktop services

Degraded

Resolved Jun 01 at 12:17pm NZST

Good news! The updated version of the Remote Desktop application for Azure Virtual Desktop has been thoroughly tested by both our team and Microsoft, and it brings significant stability improvements.

Based on our testing and collaboration with Microsoft, we have decided to conclude the regular status updates regarding the performance issue. The updated Remote Desktop client ensures a smoother user experience.

However, if you encounter any issues, please contact our support team immediat...

3 previous updates