Previous incidents

August 2024
Aug 01, 2024
1 incident

Microsoft 365 Services

Downtime

Resolved Aug 02 at 08:57am NZST

Microsoft have confirmed Office 365 services are fully operational. All service related issues are now resolved.

If you are still having issues, please contact our Helpdesk on +64 9 377-2227.

2 previous updates

July 2024
Jul 19, 2024
1 incident

IT infrastructure issues

Resolved Jul 19 at 07:00pm NZST

We are aware of the ongoing IT infrastructure issues impacting various services globally. We want to assure our customers that our platform utilise SentinelOne and our systems continue to be secure and unaffected. Our team is continuously monitoring the situation to ensure the reliability and integrity of our services. Rest assured, we are committed to providing uninterrupted protection and service to our customers.

If you encounter any issues, please do not hesitate to contact our support l...

June 2024
Jun 26, 2024
1 incident

Webex/Sassboss outage

Resolved Jun 26 at 10:00am NZST

We are writing to inform you that we are currently experiencing a global outage with Webex and Sassboss. We understand the inconvenience this may cause and we sincerely apologize for any disruption to your operations.

Our team has been in direct contact with the Sassboss team and we can confirm that this is a global outage affecting all users. The Sassboss team are actively working on a resolution.

We will continue to provide updates as we learn more about the situation. Your patience ...

Jun 14, 2024
1 incident

Phishing campaign impacting organisations and New Zealanders

Resolved Jun 14 at 05:08pm NZST

Compromised accounts are being used to send phishing emails from trusted or known contacts. These emails are being sent using Microsoft OneDrive/SharePoint sharing invitations, to redirect users to malicious websites, steal your login details and gain access to your account.


New Zealanders are urged to be mindful of any invitation emails with sharing links, especially from external senders. If you receive one at your workplace, please report it to our Support desk so we can further inv...