Previous incidents

We can now confirm that all Azure services are back online.

If you are still experiencing residual effects from the outage, please contact our Helpdesk at 09 377 2227 or log a ticket via support@lucidity.co.nz. Our team will be able to assist you.

Microsoft have confirmed Office 365 services are fully operational. All service related issues are now resolved.

If you are still having issues, please contact our Helpdesk on +64 9 377-2227.

We are aware of the ongoing IT infrastructure issues impacting various services globally. We want to assure our customers that our platform utilise SentinelOne and our systems continue to be secure and unaffected. Our team is continuously monitoring the situation to ensure the reliability and integrity of our services. Rest assured, we are committed to providing uninterrupted protection and service to our customers.

If you encounter any issues, please do not hesitate to contact our support l...